Tennis Attendant

Seamlessly blending alpine style with the luxury amenities of a world-class resort, we offer rustic elegance in a pristine natural setting. All of it infused with a delightful "cosmopolitan-ality" that has become a signature of our resort. Breakfast, Lunch and Dinner in The Roost feature organic grown ingredients wherever possible. Get lost in the moment at our full-service award winning SPA, or take a moment for Tennis or Pickleball at our Tennis Academy, ranked one of the top ten Tennis Resorts in the U.S.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

JOB SUMMARY

Responsible for providing great customer service, involved in sales, appointment booking and processing, Tennis store maintenance.

Essential Functions and Responsibilities:

1. Provide extraordinary hospitality experiences for external and internal guests alike.
2. Respond quickly to requests from guests, supervisors or management in a timely, friendly and efficient manner and follows up to ensure guest satisfaction.
3. Be knowledgeable in all hotel facilities and local area.
4. Maintain focus on revenue optimization in all resort outlets and provide attentive coordination of hotel services for the guest.
5. Follow and enforce company policies and procedures
6. Communicate effectively to staff
7. Maintain a safe work environment
8. Be familiar with all hotel packages, promotions, prices and rates.
9. Perform Opening Procedures
10. Count and secure Tennis desk bank
11. Process requests for all tennis services
12. Register Players
13. Maintain Locker Rooms
14. Process Payments.
15. Issue Gift Certificates
16. Perform Closing Procedures
17. Complete Closing procedures
18. Complete End of Shift Checklist
19. Maintain current clientele - keep track of "out of town" clients to schedule services
20. Schedule and book next day lessons and activities
21. Portray positive support of Topnotch Tennis Center programs, events, and facilities
22. Exceed guest expectations
23. Willingness to learn how to string rackets and have basic tennis knowledge
24. Assist with maintenance of facilities i.e. sweeping indoor courts, outdoor courts, housekeeping, putting out water coolers
25. Any other duties as assigned by management

This position pay rate is: $18.00 per hour

Qualifications Required:

1. Some Front Desk experience preferred.
2. Great customer service skills, verbal, and written skills.
3. Able to demonstrate problem solving skills and ability to project a positive attitude in person and over the telephone.
4. Requires basic leadership skills and an eagerness to increase responsibility.
5. Proficient computer skills
6. Able to work all shifts and flexible schedules including weekends and holidays
7. Understands daily hotel operations and systems.
8. Must read, write and speak the English language
9. Ability to maintain a calm, unhurried demeanor

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans