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Researches, plans, develops and conducts corporate/organizational training programs to increase productivity for various Broadspire departments. Conducts training to groups of 1 - 50 participants. Develops curriculum for training programs to be introduced to Broadspire staff.
- Designs training materials and courseware for programs needed by all departments within the company (i.e. Effective Communication skills).
- Conducts research and collects reference materials to provide up-to-date training materials to be utilized by the Training & Development department.
- Provides classroom training and follow-up support to BROADSPIRE team members on material presented in class.
- Collects follow-up exercises, evaluations and questionnaires to improve and update course design.
- Develops and maintains the Train-the-Trainer program to ensure consistent, quality training programs throughout the company.
- Assists team members on projects and helps them to recognize software program features in a productive, time efficient way.
- Designs, updates and conducts organizational training, including but not limited to; Time Management, Telephone Courtesy & Customer Service, Effective Speaking Skills, Business Writing and Proposal Writing.
- Secures certification to conduct specialized training, i.e. DDI, Service Plus and Behavioral Interviewing.
- Performs other related duties as required or requested.
- Upholds the Crawford Code of Conduct
- Education equivalent to a college degree or the equivalent in related work experience. A Master's degree is preferred.
- Excellent oral and written skills are essential. Must demonstrate a high commitment to task as well as a high level of creativity and versatility in developing course curriculum. Must be able to effectively interact with all levels of staff and able to tolerate ambiguity in a changing environment.
- Certification in DDI, Behavioral interviewing, and Service Plus (to be achieved post-employment) is required.
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Why Crawford?
Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One Crawford family.
Our total compensation plans provide each of our employees with far more than just a great salary
- Pay and incentive plans that recognize performance excellence
- Benefit programs that empower financial, physical, and mental wellness
- Training programs that promote continuous learning and career progression while enhancing job performance
- Sustainability programs that give back to the communities in which we live and work
- A culture of respect, collaboration, entrepreneurial spirit and inclusion
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.
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Crawford & Company
Sep 03, 2025