Product Support Field Specialist

thyssenkrupp Bilstein of America, Inc. is a world class manufacturer of suspension solutions headquartered in Hamilton, Ohio USA. thyssenkrupp Bilstein of America supplies products to a wide range of Original Equipment Automotive Manufacturers as well as Aftermarket and Motorsports customers. Our Aftermarket operations are based out of Poway, CA and our Motorsports operations are based out of Mooresville, NC.

For decades, the name BILSTEIN has been synonymous with high tech in suspension design, driving comfort, and safety. In order to expand this position BILSTEIN became a division of thyssenkrupp Technologies AG in 1988, and a wholly owned subsidiary in 2005. This partnership has enabled us to continue the BILSTEIN tradition of excellence.

In this role you will be working with the aftermarket division of Berco. Bilstein and Berco together make up the automotive aftermarket branch of thyssenkrupp. Berco produces mission critical undercarriages for mining, construction, forestry and agriculture machinery. Together with our customers, we create long lasting solutions by combining know-how in design, forging, heat treatment, machining and assembling.

The product support field specialist manages support functions essential to sales force productivity and works in correlation with the Key Account Manager. These job duties include Promoting, Training and Supporting the Dealer network to enable product sales and process improvement.

This role is a remote role that can be done from many states within the United States. Significant travel, up to 50% of the time, is expected within the U.S. and Canada.

• Works directly with the Global Product Support Manager and the Key Account Manager to refine and implement a sales process.
• Develops and implements strategic marketing sales plans and forecasts to achieve corporate objectives for products and services designated for Aftermarket application.
• Supports and manages all service and product support systems and dealer sales enablers
• Visits end users along with dealers to promote products, special applications and capture VOC and VOC at site level in order to measure and understand product performance.
• Monitors competitor sales activities.
• Establishes and maintains relationships with key accounts and key strategic partners.
• Establishes and maintains a consistent corporate image throughout all product lines, promotional materials, and events.
• Other duties as assigned.

• Meets with key clients, assisting sales representatives and PSSR's at dealer organizations maintaining relationships, training, supporting and developing product and portfolio knowledge at branch level to enable sales
• Coordinates liaison between sales department and product support related organizations.
• Prepares technical and commercial materials
• Acts as main liaison between the dealer and the warranty, engineering and other technical supports functions
• Assists other departments within organization to prepare manuals and technical publications.

• Proficient in English Language
• Ability to work independently as well as with a team

This role is a remote role that can be done from many states within the United States. Significant travel, up to 50% of the time, is expected within the U.S. and Canada.

• Education/Credentials/Certifications
  • Bachelor's degree in business, engineering, mechanical or equivalent experience required
• Experience
  • 5+ years of sales experience, preferably in the Aftermarket parts or similar business
  • Knowledge of undercarriage systems and parts preferred
  • Prefer more than 10 years of experience in Aftermarket business
• Knowledge, Skills, & Abilities
  • Ability to lead through others and build cross-functional teams
  • Demonstrated effective interpersonal communication and negotiation skills
  • The ability to execute strategies focused on organizational growth
  • Knowledge of industrial and office ergonomics
  • Ability to foster and stress the importance of a safety culture
  • Excellent oral and written language skills
  • Excellent problem solving and reasoning ability
  • Excellent interpersonal skills
  • Ability to prioritize and reprioritize based on changing nature of risks
  • Proficient in Microsoft Office (Excel, Word, Powerpoint)

This job posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bilstein has great benefits to offer!

• A state-of-the-art OE manufacturing plant with a strong focus on safety and cleanliness.
• Multiple competitive Health, Dental & Vision Coverage options.
• 401K matching program.
• Paid time off + 13 paid holidays.
• Paid volunteer hours.
• Tuition reimbursement program.
• Gym reimbursement.
• Company-paid short-term disability and life insurance.
• Internal growth opportunities.
• Employee Assistance Program (EAP).
• Discounted BILSTEIN products.

We only accept online applications submitted through the 'Apply Now' button on this job posting. You can find all current job openings on our career site at: https://jobs.thyssenkrupp.com/en Thank you for your interest in joining our team!

Notices:

If you are an applicant with a California residency, please click on the following link: California Job Applicant Notice of Collection

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