Customer Service Representative

Taylor Corporation
paid time off, 401(k)
United States, Minnesota, North Mankato
Aug 28, 2025
Come Work with Us! Taylor is proud to now offer DailyPay - a program that lets you get paid on your very first day. No more waiting for direct deposit or a paper check! Learn more: https://www.dailypay.com/partners/taylorcorp/ Taylor Corporation is a growing, family-owned company with big plans for the future - and our people. We believe in creating opportunity, offering stability, and recognizing hard work. Your Opportunity We're looking for a Call Center Representative to join our customer service team onsite in N. Mankato. This role is about communication, follow-through, and problem-solving. You'll be the link between our customers and our production teams, making sure orders are accurate, deadlines are met, and customers feel supported every step of the way. What You'll Do Answer incoming calls with a professional, friendly approach Respond to customer emails and online inquiries with clear, accurate information Research order details and provide status updates to customers Coordinate with production and shipping teams to resolve questions or delays Log customer interactions in our system with accuracy and detail Escalate issues when necessary to ensure timely resolution Help identify common questions or issues and share feedback with leadership Your Shift: 8:30-5:00, Monday - Friday You Must Have Strong attention to detail - accuracy in notes and communication is essential Clear speaking ability and strong written communication skills Basic computer knowledge and ability to learn new systems quickly Dependability - good attendance and a steady work ethic are key We Would Also Prefer Previous call center or customer service experience Familiarity with order entry or ERP systems Ability to handle multiple tasks and prioritize in a fast-paced environment A team-first mindset and willingness to support others Pay & Benefits The anticipated hourly range for this position is $15-$17. The actual base offered depends on several factors, including your qualifications, relevant experience, unique skills, level of education, certifications, and location. This range is just one part of Taylor Corporation's total compensation and benefits package. We offer a comprehensive benefits package, including multiple health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO), and 64 hours of annual holiday pay. Taylor Corporation is an equal opportunity employer. All applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. About Taylor Corporation One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. The Employer retains the right to change or assign other duties to this position. Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.