Sr. Account Executive, Enterprise

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Senior Account Executive is the catalyst behind Genesys' success as an organization. As a consultative sales professional, the Account Executive is responsible for driving revenue growth and bringing in net new business from prospects and current customers. Account Executives help solve the business needs of prospects and customers by aligning those needs and objectives with Genesys solution(s). Account Executives own all opportunities and customers and are responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline.

Responsibilities will include:

• Develop and run an analytical account development strategy to identify opportunities to increase Genesys footprint across your install base accounts while also identifying new logos for our Genesys Cloud platform
• Effectively communicate Genesys strategic vision and unique capabilities to customers, connecting them to the customers business, and sharing a compelling plan on how Genesys can help solve the customer's business challenges
• You will strategize, mobilize and lead an extended team of Pre Sales Engineers, Field Marketing, Professional Services, Product Management, Customer Success Managers, etc. to ensure customer satisfaction and to identify additional revenue opportunities
• Responsible for elevating Genesys to a more strategic position by developing client-valued solutions with supporting ROI models to support your customers purchase
• You will do all of this while maintaining a pipeline that is 3x your quota that ensures your success. With personal impact and gravitas, you will be comfortable as a trusted advisor for our C-suite customers and executive stakeholders
• Grow & expand your existing customer's footprint

What we look for and expect from the right individual is:

• Strong business acumen and a successful track record as an enterprise sales professional
• A successful track record of introducing complex software solutions across multiple industries
• Jointly developing account and opportunity plans in a motivated team as a Senior Account Executive
• Identifying customer/project demands and mapping to the Genesys portfolio
• Being a team player and a leader of virtual teams, able to orchestrate and win complex sales cycles
• Taking revenue responsibility and carrying of a sales quota
• Establishing a reliable network between partners, transformational partners, independent consultants, and technology partners of Genesys to raise the ability to execute and to position Genesys in top management decided projects
• Reviewing accounts/projects and establishing a framework to create the right strategy to maximize the value of deals and win deals.

Required qualifications:

• Bachelor's degree in computer science, Engineering, Economics, Business Administration or similar education
• 8+ years of demonstratable success in enterprise sales, preferably with strong CCaaS, AI, SaaS, IaaS, PaaS experience.
• Maximum demands on the quality of your work as well as a high degree of sales and customer orientation
• Strong presentation skills, with a commanding presence in front of senior leadership
• Fluent in English
• Strong success and problem-solving orientation
• Willingness to travel frequently and as required

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link:https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.