Revenue Cycle Manager, Collections - St. Paul, MN

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives- where your purpose accelerates our mission.

The Revenue Cycle Manager - Collections is responsible for leading the team specific third-party collections, denial resolution, and Accounts Receivable management to include Medicaid and Medicaid Managed Care, Commercial Insurance, and Patient collections. This role is responsible for establishing departmental policy and procedures to ensure compliance with third-party billing regulations. Major duties include identifying and implementing payer collection enhancements with Managed Care team. The Revenue Cycle Manager - Collections is responsible for leading, directing, motivating, and communicating operational changes to their team.

• Manage the day-to-day operations of the Revenue Cycle Insurance Collections and Patient Collection teams including recruitment and selection, performance management, coaching and development to ensure compliance with established business service level agreements, procedures, and government/third-party billing requirements.
• Identify, develop, and monitor key performance indicators and dashboards to ensure accounts receivable balances are worked promptly and efficiently and that established aging standards, denial ratios and DSO are achieved practicing ongoing process improvement methodologies.
• Manage escalated issues involving customer billing concerns, departmental/staff issues, and coordination of third-party payer escalations with the Managed Care team.
• Review and approve/deny billing adjustments timely and within policy guidelines.
• Analyze actionable claims data, including revenue, adjustments, cash, denials, and credit balances by payer, procedure code, etc.
• Maintain professional and technical knowledge by attending educational workshops, conferences, and other activities.
• Perform special projects and other duties as assigned.

• BS/BA degree or equivalent experience required
• 5+ years of Revenue Cycle Management experience, preferably with a DME supplier
• 3+ years leadership/management experience required
• Home health or durable medical equipment (DME) experience preferred
• Knowledge of federal, state, and local regulations, guidelines, and standards, including a working knowledge of Compliance and HIPAA rules and regulations
• Knowledge of accounts receivable principles, procedures, standards and documentation within a third-party payer environment
• Proficiency in Microsoft Office Software
• Exceptional written, verbal, and interpersonal communication and presentation skills
• Detail oriented
• Proven change management and strong management skills
• Strong organizational abilities
• Strong negotiating skills

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $96,000 to $144,000. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees.For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.