Intelligence Monitoring Specialist - Custody Bureau

Posting Date

Application Deadline

Pay Range

Job Type

Department

About the Position

The Intelligence Monitoring Specialist provides direct administrative and operations support to the Jail Intelligence Division of the Maricopa County Sheriff's Office (MCSO). This position obtains, interprets, and disseminates confidential investigative-intelligence information by monitoring non-legal video visits, telephone calls, and all other electronic communication of inmates to support a proactive approach for maintaining the safety and welfare of inmates, officers, and the general public.

About the Maricopa County Sheriff's Office:

Do you possess integrity, strong interpersonal skills, and do you have a desire to serve your community? We are seeking passionate individuals to join our team with a variety of openings for Civilian, Detention and Sworn personnel. The Maricopa County Sheriff's Office (MCSO) invites you to become part of Arizona's leading law enforcement agency where we come together as a team to support and provide public safety.

Position Qualifications

We recognize your time is valuable, so please apply if you meet the following required qualifications:

• High School Diploma or GED.

Experience

• Three (3) years of responsible clerical and/or administrative experience.

OR

Combined education and experience qualifications

• Other combinations of education or experience may substitute for the minimum qualifications on a year for year basis.

Other requirements

• Must possess, or obtain within six (6) months of hire, a Terminal Operator Certification (TOC).
• Must possess, a valid Arizona driver's license or have the ability to obtain by the time of hire.
• Training that may be provided on-the-job: FEMA NIMS - IS100 and 700; Safety; Payroll; PREA.
• Prior to hiring, the Sheriff's Office requires that all candidates pass a polygraph examination and an extensive background review.

• Associate's degree with focus on Social Sciences, Criminal Justice, Crime and Intelligence Analysis
• One (1) year of experience documenting data intelligence, including statistical and analytical research, research and design techniques, and investigative practices employed in the acquisition and dissemination of data intelligence information.

Compensation is more than a salary with MCSO:

• Growth and stability since 1871
• Choice of three medical plans - starting as low as $70/month
• Holidays - 10/year + 1 personal day
• Enrollment in Arizona State Retirement System
• Paid sick and parental leaves (birth/adoption)
• 10% discount at KinderCare facilities in the Valley and upcomingMCKids Club to serve County employees and their families exclusively
• MCSO Mentoring program to provide personal and professional growth opportunities for all employees
• Access to free County gyms
• Learn more at Benefits Overview

(This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned. List in order of importance)

• Monitors non-legal live and recorded video visits, telephone calls, and all other electronic communication, which would have a criminal predicate, jail security concern, inmate health/welfare concern or threat to the community and public safety members.
• Documents any suspected criminal activity or administrative violations and communicates to supervisors and jail commanders in a timely manner.
• Provides criminal intelligence information and investigative assistance to staff and law enforcement agencies in verbal and written formats.
• Assists law enforcement personnel with the optimal approach to obtaining desired information through the inmate communication systems.
• Preserves and maintains the chain of evidence of all items discovered or produced by the Jail Intelligence Division Monitoring team.
• Prepares written intelligence reports, service requests, incident requests, and records production requests; records current log entries into dissemination logs.
• Responds to general and complex questions concerning the responsibilities of the Jail Intelligence Division Monitoring team.
• Organizes case information into logical and concise order for retrieval by law enforcement personnel.
• Establishes and maintains effective working relationships with MCSO employees and personnel of other law enforcement agencies in order to share information, request additional data, and enhance the development of investigative and intelligence information; attends group meetings, communicates with officers and analysts, and participates in professional organizations to support Bureau objectives.
• Serves as liaison between the Jail Intelligence Division Monitoring team and local, county, state, and federal law enforcement agencies; county, state and federal prosecutors; defense attorneys; and other MCSO divisions to ensure a continual flow of information related to intelligence gathering from inmate visitation records.
• Preserves and maintains the chain of evidence of inmate visitation records; produces records of all inmate non-legal communication mediums (e.g., inmate phones, video visitation, pictures and messages sent via inmate tablets) in digital format upon receipt of formal requests for production; confirms receipt of records produced by requesting agencies.
• Provides customer service in person, via email and telephone with the general public, other law enforcement entities, attorneys, County offices, and employees.
• Reviews and approve subpoenas, court orders, and Sheriff's Office Requests for processing related to the inmate visitation records, including inmate phone records, and pictures and messages sent via inmate tablets.
• Monitors the legal database for accuracy; updates the DPS governed GangNet database for all new references specific to gangs, gang members, and Security Threat Groups (STGs).
• Assists in training new employees assigned to the Intelligence Monitoring team.
• Supports intelligence staff, Supervisor, Executive Lieutenant, and Commander, as needed.
• Testifies about duties performed in state and federal courts when required.

Knowledge of:

• Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook.
• Database management.

Skill in:

• Communicating effectively in verbal and written format as appropriate for the needs of the audience.
• Providing exemplary customer service to diverse individuals and groups.
• Applying exceptional organizational and time management abilities to tasks.
• Resolving problems and using sound judgment.

Ability to:

• Work independently with minimal direction.
• Handle multiple priorities simultaneously under time pressures.
• Comprehend and interpret Maricopa County and MCSO policies and procedures.
• Maintain confidentiality of highly sensitive information.

Working Conditions

Maricopa County is an EEO/ADA Reasonable Accommodation Employer.

Work occurs primarily indoors with periodic work in the field. Tasks require manual dexterity of hands and body to operate equipment as well as handling high volume of work with time pressures. Responsibilities require concentration, accuracy, ethical conduct, a professional demeanor, and ability to work any shift including weekends when necessary.

Work Environment:

• Indoors
• Confined area
• Bright lighting
• Frequently using stairs or ladders
• Conditions may rarely include dim lighting, high noise level, unprotected heights, exposure to chemicals/fumes, smoke/dust, wet/damp area

Physical Environment:

• Sitting, standing, walking
• Driving a vehicle
• Speaking, hearing, seeing, reading
• Distinguishing colors
• Bending/kneeling, reaching
• Precise dexterity
• Lifting floor to waist twenty (20) pounds
• Lifting waist to shoulder twenty (20) pounds
• Lifting shoulder to overhead twenty (20) pounds
• Carrying a weight of twenty (20) pounds for a distance of 50 feet
• Pushing/pulling a weight of twenty (20) pounds for a distance of 50 feet

Social Environment:

• High volume of work
• Time pressures
• Accuracy
• Decision making
• Concentration/vigilance
• Working in close physical proximity with others
• Conditions frequently include handling multiple or complicated tasks, emergencies, traumatic subject matter
• Conditions may occasionally include unscheduled tasks, frequently changing tasks, interruptions, overtime/rotating shifts, public contact
• Conditions may rarely include isolation, dangerous environment

SELECTION PROCEDURE:

The hiring authority will select the successful candidate based on departmental needs.

All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices.

Typically, successful candidates are hired at a salary rate, up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances.

Selection Procedure

• Only the most qualified candidates will be considered

• Consideration will only be given to candidates who submit online applications

• Candidates will be contacted primarily through email and their Workday online application profile

• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer.

Apply Now!