New

Premium Billing Specialist (Call Center)

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Utah, Salt Lake City
Aug 13, 2025
Start Date: 9/15 Contract for Open Enrollment Period Professional Summary The Premium Billing Specialist is responsible for delivering exceptional customer service while independently managing premium billing functions. This role requires a strong understanding of billing processes, attention to detail, and the ability to navigate complex systems. The specialist will handle both inbound and outbound calls, resolve customer inquiries, and ensure accurate and timely billing support in alignment with company standards and values. Key Responsibilities * Provide superior customer service by resolving routine billing inquiries via inbound and outbound calls. * Analyze, research, and resolve billing issues independently, ensuring timely follow-up when necessary. * Educate members and groups on billing and payment processes, including online system enrollment. * Make outbound calls to notify members of delinquent accounts and assist with payment arrangements. * Verify eligibility for reinstatement reviews and complete necessary documentation. * Maintain confidentiality of member information in compliance with company policies. * Collaborate with internal departments to correct and update member accounts. * Demonstrate proficiency in navigating multiple complex computer systems with minimal supervision. * Meet department standards for response time, call handling, and availability. * Pass audits by adhering to departmental policies and procedures. Qualifications * High School Diploma or GED required. * Minimum of one year of customer service experience; healthcare experience is not required. * Strong phone presence and effective communication skills. * Intermediate computer proficiency, including navigating multiple programs and using 10-key. * Basic math skills and ability to perform billing-related calculations. * Excellent organizational skills and attention to detail. * Ability to work independently under pressure and resolve conflicts professionally. * High level of confidentiality and professionalism in all interactions. Work Environment Fully onsite at Murray location Training is usually 8-4:30 Mon-Friday. Post training schedules can start anywhere between 8-11am MST and can occasionally have a rotating Saturday. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Salt Lake City,UT. Application Deadline This position is anticipated to close on Aug 25, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.