New

Customer Support Technical Representative

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, San Luis Obispo
Aug 13, 2025
Position Summary Deliver outstanding customer service and technical support to internal and external clients by providing timely, courteous, and knowledgeable assistance across multiple communication channels. Key Responsibilities * Customer Service Excellence: Foster positive customer experiences by consistently demonstrating professionalism, courtesy, and friendliness. * Issue Resolution: Promptly assess and resolve customer inquiries, identifying support needs and determining appropriate resolution paths. * Knowledge Base & SOP Utilization: Leverage internal resources such as Knowledge Base articles and Standard Operating Procedures to resolve issues or escalate to higher-tier support when necessary. * Technical Support: Provide first-level technical assistance via phone, email, ticketing systems, and chat platforms. * Needs Assessment: Guide users through procedures related to equipment requests, relocations, software installations, account access, and programming changes. * Documentation: Accurately record all actions and resolutions in the ITSM ticketing system to ensure transparency and continuity. * Team Collaboration: Support team initiatives and departmental operations through active participation and knowledge sharing. * Escalation Management: Collaborate with team leads on escalated issues and ensure timely follow-up. * Project Support: Contribute to assigned and scheduled support projects with a strong sense of teamwork and accountability. * Professional Conduct: Demonstrate reliability and readiness to perform duties both onsite and remotely. * Administrative Compliance: Independently manage administrative tasks including timesheets, training, and shift transitions. * Additional Duties: Execute special projects and tasks as assigned by support staff or leadership. Required Skills & Qualifications * Minimum 1 year of customer service experience; call center experience preferred (handling 20-30 calls/day). * Strong verbal and written communication skills; must be fluent in English. * Proficient in computer navigation and multitasking across multiple platforms (calls, tickets, chat). * Entry-level candidates and recent graduates are encouraged to apply. Preferred Qualifications * Bachelor's degree in Computer Science, Information Technology, or related field. * Experience with ticketing systems such as Salesforce or ServiceNow. Top Skills * Call Center Operations * Customer Service & Troubleshooting * Technical Support * Communication & Documentation Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in San Luis Obispo,CA. Application Deadline This position is anticipated to close on Aug 26, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.