Complaint Investigations Tech

Position Title: Complaint Investigations Tech

Work Location: Alameda, CA 94502

Assignment Duration: 6 Months

Work Arrangement: Onsite Only

Shift Timing : 5 AM - 1:30 PM

Position Summary: Entry Level Lab Technician in the Complaint Investigations Lab.

Key Responsibilities:

• Unpacking boxes safely and sorting the returned products accordingly by product lines.
• Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips & sensors.
• Document complaint investigations in the Complaint Handling System.
• Use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.
• Perform routine maintenance on individual quality records and ensure equipment used for testing is within validity.
• Perform routine testing (physical, chemical or functional) on product returned from the field due to a customer complaint, using a variety of lab equipment.
• Summarize and record all test data and maintain proper documentation of all lab work.
• Process customer returns in a timely manner in accordance with ISO and FDA QS Reg.
• Support company goal for timeliness of complaint investigations and closures.

Qualification & Experience:

• Proficient computer skills to navigate Internet programs used, basic Microsoft Office skills and be able to read, write and comprehend English.
• Experience in Medical Device / Biotech Industry with a Technical Background is preferred.
• Knowledge of Electronic Troubleshooting is preferred.
• Ability to work in a team setting is a plus.
• Ability to follow written work instructions of SOP's is required.
• Good documentation skills are a must.
• Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job.
• Ability to focus while performing repetitive and routine investigations is a must.
• Great fit for workers with Inspection and Quality experience.
• Minimum education required is H.S. Diploma or equivalent (such as GED) with Technical experience.
• An Associates (Two year) degree in Electrical Engineering or other Science may be considered.
• Recent college graduates with a Bachelor's degree are an ideal fit for this entry level position.
• Must have good written and oral communications skills.