^Network Technical Lead

Join us in shaping the future of connectivity! The Edge Network Operations team supports incident and problem management for one of the world's largest edge networks. You will be an Operations Engineering Lead, collaborating with various teams to keep a network serving billions of users operating smoothly. You will engage with multiple teams to troubleshoot and resolve hardware and software issues in a highly distributed environment, while contributing to process improvement and automation. Your customer service skills combined with technical foundation in server hardware, networks and system administration will be invaluable as you work towards maintaining network operations. We are excited to see how your contributions will help us achieve our goals.

• Provide expert level knowledge and experience to support triage, troubleshooting, and repair of production networks across ISP Peering and Content Delivery Network (CDN) elements
• Work across global teams in a collaborative formation to engage in complex problem solving, issue management, and root cause analysis utilizing expert analysis and and network troubleshooting knowledge.
• Support Tier 1-2 engineers to resolve escalations of complex issues in partnership with engineering and field service teams.
• Take ownership to drive issues to resolution, working effectively across silos to communicate and advocate for issue resolution.
• Complete RCAs and develop SOPs/MOPs to drive consistent issue management and resolution steps that drive operational quality.
• Mentor and train junior engineering staff in technical, process, and tooling domains. Identify areas for continued growth across team and develop relevant trainings.
• Identify and support development of continuous improvement initiatives including data gathering, analysis, process redesign, prioritization, development, and change introduction.
• Support operations engineers as a consultant and subject matter advisor on specific network related topologies or technologies.

Travel may be required for this role. The amount of travel will vary from 25 to 100% depending on business need and client requirements.

Work to be performed 5 days a week onsite in Denver, CO

Qualifications:

• Minimum 5+ years of network engineering and operations experience

• Advanced network operations expertise in routing & switching protocols, IPV4/IPV6, TCP/IP, VLANs, BGP, DNS Private/Public/Paid peering, Netflow, Load Balancing.

• Advanced hardware component and system administration knowledge on CDN storage/compute systems, including Linux OS, BIOS and kernel knowledge .

• Demonstrated ability to root cause and remediate complex network connectivity and quality issues across global networks and multiple peers.

• Previous experience working with OEM vendors and hardware including Arista, Juniper, Cisco, and HPE.

• Experience working with field and colocation (DC) vendors to resolve issues.

• Working knowledge of ITIL and ITSM principles and tools for event, incident, problem, change, and service management. Experience managing SLAs and KPIs for a network operation.

• Experience and demonstrated ability to develop process maps and MOP/SOP documentation.

• Data fluency, with ability to gather, structure, and analyze large data sets and share insights.

• Experience managing technical teams with a broad range of experience from apprentice to senior engineer level.

• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associates Degree, must have minimum 6 years work experience)

Preferred Qualifications:

• Development experience (Python preferred), specifically related to network automation and triage.

• Experience with RPA and AI services for operations.

• Experience working with hyperscale, distributed edge networks and global operations teams

• Advanced technical network & systems certifications (CCNP, JNCIP, ACE, CompTIA Server+, RHCE)

• ITIL, Six Sigma, or other professional certifications

• Experience developing and deploying network automations at scale

Professional Experience:

• Outstanding customer service and communication skills (written and spoken), with experience working with internal, external, and vendor stakeholders.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Annual Salary Range

California $73,800 to $182,600

Colorado $73,800 to $157,800

District of Columbia $78,500 to $168,000

Illinois $68,300 to $157,800

Minnesota $73,800 to $157,800

Maryland $73,800 to $157,800

New York/New Jersey $68,300 to $182,600

Washington $78,500 to $168,000

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