Centralized Access Supervisor, Oncology - Hybrid Oceanport, NJ

Job Title: Centralized Access Supervisor, Oncology

Location: Hybrid travel to Oceanport, NJ and other sites as needed

Department: Centralized Scheduling

Req#: 0000203065

Status: Full-Time

Shift: Day

Pay Range: $56,797.00 - $80,225.00 Annual

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

Supervises and coordinates centralized Access personnel to ensure accurate and timely clearance of scheduled/unscheduled patients. Responsible for maintaining an adequate productivity level, ensuring all processes and functions involved in the scheduling, pre-registration of patients (collection of patient information) and financial clearance activities are performed accurately, completely and timely to limit financial risk. Performs payroll updates in Kronos. Performs timely employee reviews and disciplines. Participates in evening and Saturday leadership rotation coverage to ensure successful completion of department operations and resolve unexpected issues.

Qualifications:

Required:

• Bachelor's Degree or Business experience or equivalent.
• Must have good leadership qualities with a minimum of 5 years' experience in Patient Accounting or Patient Access.
• Successful completion of all Orientation Programs.

Preferred:

• Prior Supervisory experience preferred.

Scheduling Requirements:

• Full-Time, Day - 40 hours a week
• Remote with travel to Oceanport, NJ as needed

Essential Functions:

• Maintains positive relationships with all customers, employee, physician, patient, visitor, and guests
• Utilizes a variety of feedback to improve processes and services to meet and exceed customer needs
• Uses sound employee relations practices and maintains high levels of visibility and accessibility
• Follows through on all customer requests and inquiries in a timely fashion.
• Utilizes principles of CQI in all work situations.
• Seeks feedback and recommendations from others to improve the quality, processes and services.
• Contributes to improving quality services and productivity (takes the initiative to continually evaluate one's work, report problems, suggest solutions and try new ideas)
• Effectively allocates and schedules resources.
• Able to project and appropriately staff the unit/department to effectively function to demand. Utilizes resources, both labor and non-labor to maximize efficiency and quality.
• Adheres to budgetary guidelines and targets-proactively manages budget variances and causes.
• Determines priorities and organizes work and time to meet them.
• Follows sound employee retention techniques; effective selection and
• interviewing, recognition, fair and timely discipline, and ongoing performance feedback
• Interacts constructively, tactfully and diplomatically with others and resolves conflicts effectively.
• Demonstrates cultural competency and ability to maintain a diverse workforce
• Completes tasks and assignments in a timely, accurate and efficient manner. Remains positive and focused despite obstacles and setbacks.
• Demonstrates a sense of urgency in completing assignments.
• Organizes multiple assignments and/or projects simultaneously to accomplish goals.
• Coaches and aids Financial Clearance Representatives.
• Coordinates initial and ongoing training for new and current staff.
• Assists with creating training material for new employees, ongoing training material for current workflow procedures and ensures that staff maintains their competencies.
• Regularly performs standing meetings and daily staff rounding to ensure adequate communication between management and staff.
• Assists in the annual performance evaluation process of all pre-access services staff
• Coordination of activities between departments, financial clearance center and financial counseling. Serves as the point person for staff with complex cases.
• Oversees the daily processing workload and prioritizes patient accounts to complete work in a timely, efficient manner to prevent service delays and payment issues. Monitors accounts to ensures that follow up actions are appropriately executed.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,

high-quality academic medicine in a compassionate and equitable manner, while delivering

a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer