Technical Operations SME

BlueHalo, an AV Company is seeking a dynamic and technically skilled Technical Operations Specialist to support our Electronic Warfare (EW) and Cyber solutions across the globe. As a key member of our Technical Operations team, you'll bridge the gap between engineering and business development - enabling customers to understand, adopt, and succeed with BlueHalo's, an AV Company, advanced technologies.

You will lead product demonstrations, provide hands-on training, assist in solution design, and support both pre-sales and post-sales activities. Your ability to build lasting customer relationships, communicate technical value, and ensure mission readiness makes you a vital contributor to BlueHalo's, an AV Company, success. This role requires a unique mix of field experience, customer-facing presence, and sales-minded strategy.

Primary Responsibilities Include:

Customer & Sales Support

• Partner with sales and business development teams to deliver compelling product demonstrations and technical presentations to prospective and current customers.
• Act as the technical voice of the customer - understanding operational needs, translating requirements, and shaping BlueHalo solutions accordingly.
• Conduct on-site and virtual training sessions for customers and partners to ensure successful deployment and adoption.
• Provide field support and technical consultation during pilots, evaluations, and integrations across ground, maritime, and airborne platforms.
• Maintain and improve training and demo environments; prepare and customize materials for specific customer use cases.

Technical Field Operations

• Troubleshoot product issues, manage technical escalations, and ensure customer satisfaction throughout the sales and deployment lifecycle.
• Support international and domestic travel to customer sites, including high-risk or austere environments.
• Document customer feedback and collaborate with engineering and product teams to influence product enhancements and roadmap planning.
• Build and maintain strong, trust-based relationships with key stakeholders and technical decision-makers.

Required Qualifications:

• Active or ability to obtain U.S. Department of Defense Secret clearance (Top Secret preferred).
• Must be eligible to obtain an FAA 3rd Class Medical Certificate.
• Experience with Bluetooth, satellite communications, Wi-Fi, and cyber/EW diagnostic tools and techniques.
• Demonstrated success in a Sales Engineering, Field Application Engineer, or Technical Presales role.
• Comfortable working directly with DoD, government, or defense industry customers in live and high-stakes environments.
• Strong skills in computer hardware/software, networking, cybersecurity, and electronic systems.
• Willingness to travel up to 75%, both domestically and internationally, often with short notice.
• Bachelor's degree in a technical discipline or equivalent military/government experience preferred; certifications a plus.

Preferred Qualifications:

• Prior military experience in Signals Intelligence (SI), Electronic Warfare (EW), or Cyber Operations highly desirable.
• Excellent interpersonal and communication skills - capable of simplifying complex technical concepts for diverse audiences.
• Ability to operate independently and confidently in high-pressure or fast-moving situations.

Salary Range: $110,000 - $140,000

The BlueHalo, an AV Company pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Determination of official compensation or salary relies on several factors including, but not limited to, level of position, job responsibilities, geographic location, scope of relevant work experience, educational background, certifications, contract-specific affordability, organizational requirements, alignment with local internal equity as well as alignment with market data.

Our compensation package also includes components designed to support employees' total well-being, which should be considered when evaluating our competitive benefits package. These benefits include health insurance, life insurance, disability, company holiday and paid time off, parental leave, 401(k) company match and contributions, professional development/training reimbursements, and other work/life programs.