Channel Enablement Senior Manager

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing...

As a part of the Channel Enablement and Optimization Team within the Base Management Marketing Organization, you'll be responsible for delivering the best possible experience for customers and the frontline. Through the analysis and monitoring of our customer and rep interactions, you'll uncover insights related to behavior, promotional offers, customer communications, rep tools, etc. You'll study these elements to assess the scale of the opportunity and serve the insights and recommendations to our business partners, shepherding those recommendations through to fruition, and ultimately measuring performance and impact to KPIs.

Responsibilities include:

• Ensuring excellence for customer contacts through aligned execution and elevation of base marketing strategies.

• Leading strategic projects to optimize performance and drive marketing KPIs.

• Improving offer performance, utilization of offer tools across rep-facing channels and provide ongoing feedback for offer and tool enhancement.

• Driving optimization through the use of advanced insights, and emerging technologies to maximize outcomes.

What we're looking for...

You are strategic and operational. You work well cross-functionally and are known as a phenomenal partner. You are proactive, and are accountable from ideation to execution to measurement.

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Experience working in Analytics, Strategy, Marketing and/or Operations.

Even better if you have one or more of the following:

• Experience working in a customer-facing channel (Customer Success, Inside Sales, Retail or Indirect).

• Experience leading cross-functional projects.

• Demonstrated strategic thinking, problem solving, and interpersonal skills.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.