New

Customer Service Representative

TEKsystems
$22.53 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Waunakee
Jul 22, 2025
Customer Support Representative - Order Processing Overview: We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Support Representative. This role is not a typical call center position-it involves handling custom orders and providing tailored support to clients. You will collaborate with departments such as engineering and warehouse to resolve inquiries and ensure customer satisfaction. Responsibilities: * Provide support to customers and sales representatives, including order entry, quoting, expediting, restocking, and troubleshooting. * Handle custom orders and client-specific questions that may require coordination with other departments. * Begin in an Order Processing role focused on data entry while learning the systems and product lines. * Utilize tools such as Outlook, Excel, and SAP to manage daily tasks. Required Skills: * Customer service and order entry experience * Familiarity with SAP or similar ERP systems * Strong troubleshooting and problem-solving abilities * Technical support aptitude * Bilingual in English and Spanish is a plus Top Skills: * Customer service * Order processing * SAP proficiency Qualifications: Must Have: * Minimum 1 year of customer service or order entry experience * Strong analytical thinking and ability to learn technical product knowledge * Positive attitude and strong attention to detail (verified through references) * Typing speed of 45 WPM * Proficiency with computers and Microsoft Office * High school diploma or equivalent Nice to Have: * Bachelor's degree * 2-4 years of experience in technical customer service * Experience with SAP * Familiarity with the power transmission industry * Interest in technical or mechanical hobbies (e.g., car repair, farming) * Bilingual in English and Spanish Pay and Benefits The pay range for this position is $22.53 - $22.53/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Waunakee,WI. Application Deadline This position is anticipated to close on Jul 25, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.