Dedicated Account Specialist

As a Dedicated Account Specialist, you'll have the exciting opportunity to work closely with health system leadership, particularly within large enterprise accounts. In this role, you will be the primary point of contact for our clients, addressing their requests and ensuring swift issue resolution related to delivery, contracts, pricing, account setup, and credits. You'll leverage Cencora's extensive support resources to provide exceptional service. Additionally, you'll source data and generate insightful reports that drive customer initiatives and projects forward. By regularly updating clients on program implementation and progress, you'll play a vital role in fostering strong relationships. Your expertise will also contribute to reviewing reports and purchasing history, helping implement initiatives focused on customer savings. Join us and be part of a collaborative team dedicated to making a meaningful impact!

This role is primarily remote interfacing with a health systems client based out of the Phoenix, AZ metropolitan area (PST).

Normal working hours for this position are 8:30PM - 5:00PM ET, though periodically, this could vary according to business needs.

• Actively identifies and addresses Client (service) needs and issues within current contract with Cencora, determining appropriate internal support and escalating to the appropriate Cencora team(s) to ensure total end resolution.
• Provides onsite, expert customer service support for all new account setup, new Client associate training and reporting out of the Cencora ordering platform, ABC Order (ABCO).
• Serves as the on-site subject matter expert (SME) for use of the Cencora ABCO ordering platform and health system report generation and interpretation.
• Partners appropriately with external client representatives and internal Cencora support to ensure business goals are met.
• Meets with Client stakeholders to establish mutually agreed upon timelines for reporting and progress updates.
• Participates in regularly required service compliance training. Completes all training on time.
• Understands customer-specific nuances and ensures internal teams have knowledge needed to drive alignment between the customer and internal AB stakeholders to effectively service the customer.
• Participates in projects focused on Client saving initiatives such as group purchasing organization (GPO) or contract optimization or inventory optimization.
• Works with internal Cencora teams on appropriate Client retention strategy, taking initiative to ensure needs and timelines are met.
• Performs related duties as assigned.
• Understanding and accountability to analyze the following (but not limited to) data functions:
• Allocation tracking reports
• Backorder reports
• Contract compliance reports
• Generic conversion opportunity reports
• 340B savings reports (where applicable)
• Quarterly business connects
• Savings opportunity reports
• Takes direction from account support team lead

Education:

Normally requires broad training in fields such as pharmaceutical purchasing, pharmacy technician, supply chain, or similar vocations generally obtained through completion of a four-year bachelor's degree program or equivalent combination of experience and education. Pharmacy technician certification and/or experience as a pharmaceutical buyer highly preferred. Normally requires 2 plus years of experience within a pharmacy or healthcare finance department.

Skills and Knowledge:

• Strong verbal and written communication, strategic planning, and project management skills
• Ability to communicate effectively both orally and in writing; able to present information professionally and effectively to customers, associates, and management
• Strong customer service skills
• Analytical and process-oriented mindset
• Comfortable working across multiple departments in a deadline-driven environment
• Strong time management skills; ability to schedule customer appointments in advance
• Good understanding of specific business segment

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned