Senior Consultant- Fax Server

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

The Senior Consultant position is instrumental in implementing, designing, and supporting cloud and enterprise-level solutions with OpenText and Microsoft products for commercial and end-user applications. This position requires strong collaboration with Sales, Partners, and Customers and will be working with multiple platforms, tools and a variety of OpenText cloud solutions and on-premise technologies. This is an excellent opportunity for individuals who strive to solve real-life business and technology problems through implementation of cloud and enterprise solutions and enjoy acquiring hands-on skills and experience with new technologies.

WHAT THE ROLE OFFERS

Leading large-scale enterprise system implementations involving one or multiple OpenText products and technologies, including business workflow and capture-related solutions, and to ensure successful, on-time delivery.

Leading design, installation, testing and supporting of OpenText products (e.g., RightFax, EasyLink/Xpedite Fax2Mail/cloud fax, XMedius Fax/cloud fax, Alchemy, OpenText Cloud Capture/Capture Center, B2B EDI) implementations based on customer's requirements and OpenText projects/resourcing needs.

Working with users to formulate and document business requirements. Identify, investigate, and analyze business processes, procedures and work practices. Identify and evaluate inefficiencies and recommend optimal business practices, and system functionality and behavior.

Developing implementation requirements, functional specs, acceptance criteria, and assist with generating Statements of Work (SOWs) or Letters of Engagement (LOEs).

Providing technical and project leadership in the design and architecture of OpenText solutions. Effective management of customer escalations.

Taking responsibility for deploying functional solutions, such as to create, adopt and implement system test plans, and to ensure acceptable quality and integrity of the system.

Creating user and training documentation, conduct formal training classes and develop SOPs.

WHAT YOU NEED TO SUCCEED

Expert knowledge with cloud implementation, systems implementation, systems administration, and troubleshooting on the Microsoft platforms.

Strong knowledge with networking and telco (VoIP/FoIP/CUCM) infrastructure.

Strong project leadership, project management or program management experience.

Familiarity with B2B EDI, cloud services and enterprise content management systems desired.

Senior-level knowledge of Azure, SQL, Exchange, Office, Office 365, Lotus Notes, SAP, VMWare, AWS or GCP required/strongly desired.

8-10 years of experience in Professional Services, consulting, systems implementation/systems engineering and support experience within an enterprise software company/IT department.

8-10 years of hands-on implementation experience with Microsoft technologies (AD, Exchange, SharePoint, SQL Server, Windows Servers technologies) and/or enterprise cloud technologies (Azure, Office 365, etc.)

Bachelor's degree in Computer Science or related field; or equivalent work experience required.

ONE LAST THING

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.