Newline - Product Owner II

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

You'll be directly supporting Newline's client-facing APIs and our cloud-based Newline Ledger, which sits at the core of everything we do. We're already operating at scale and working with some of the world's largest brands and most innovative fintech/SaaS companies. This role will provide the right candidate the opportunity to meaningfully shape the enterprise, drive impact at scale, and contribute to the evolution of the entire industry.

This role will be the expert on all things related to the Newline API alongside the Product Manager and Engineering Manager. You will facilitate the team's delivery cadence by knowing what will be released and when to drive delivery forward. You will manage our governance processes as part of feature delivery alongside the Product Manager to ensure all necessary actions are complete ahead of feature and product releases. You will be heavily involved in the change management and scaling of product feature releases, including sales training, go to market support, implementations training, and sales and finance readiness.

GENERAL FUNCTION:

The Product Owner II will be responsible for collaborating with Product Manager(s), Technology, Lines of Business, Risk and other key partners to define and maximize specific bank product(s).

to May work in conjunction with a more experienced Product Owner or on less complex products within the organization. Will need coaching and guidance from the leader while developing further expertise understanding the role in the product. Responsible for helping to define, prioritize, and manage the development of a product that exceeds customer expectations and drives growth for the Bank. Will help define, develop, and support the implementation of product roadmap deliverables, capabilities, and adoption, supporting business outcomes and lead a robust, continuous prioritization process to maximize total value, risk mitigation, and other business benefits across the bank. In some work environments, will learn about and support the SAFe (Strategic Agile Framework) methodologies and will be responsible for working with others to deliver outcomes by the ART (Agile Release Train) by ensuring the team backlog is aligned with customer and stakeholder needs. Will assist in managing and prioritizing the team's backlog by prioritizing, articulating, and delivering new features from ideation through production release.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk assessment, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. Support and adhere to all governance processes as defined by Enterprise.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Motivate teams to deliver on the strategy and roadmap for continuous growth and improvement of product outcomes and experience.
• Partner with other business functions, IT, risk, finance, operations, and other key partners to define and execute on the product strategies.
• Work with senior product owners or leadership to establish annual goals, objectives and outcomes for product(s) and customer satisfaction; Track and monitor key performance indicators and outcomes.
• Collaborate with cross-functional teams to gain agreement/approval/guidance, including lines of business, operations, legal, compliance, information security, fraud, architecture, and related functions.
• Provide transparency and ongoing communications with line of business partners/key stakeholders.
• Work with senior leadership guidance to drive key outcomes in support of regulatory and compliance needs, new revenue growth, process optimization, and other business-wide analytics needs.
• Work with subject matter experts to solve problems and make decisions in support of the team, with a focus on driving the greatest outcome for the product and the Bank.
• Engage with research team to define and implement customer usability testing, concept. validation, and co-creation studies to gain insights and identify customer needs and solutions.
• Partner closely with third parties to cultivate the relationship, understand product releases, remediate defects/outages, and ensure a seamless experience for our employees and customers.
• Maintain and provide product information to users and partners for training and other documentation.
• Stay informed of industry trends; participate in industry forums, professional associations, conferences, etc.
• If appropriate:
  • Support a SAFe mindset across the product teams.
  • Collaborate with SAFe teams on creating and maintaining a healthy product backlog, creating/reviewing/accepting backlog items (user stories, defects, technical spikes, etc.) and participating in team ceremonies such as sprint reviews/demos.
  • Motivate teams to deliver on roadmaps for improvement of product outcomes and experience through the development of potentially releasable code in each sprint.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS, & ABILITIES REQUIRED:

• Bachelor's degree in a related field or equivalent education and related work experience.
• 2+ years of related experience.
• Product management background desired; Ability to interact with and influence within the organization.
• Ability to consult and articulate key messages to all levels within the organization.
• Basic business acumen and understanding of business processes related to your product and customers.
• Experience working in Agile or SAFE development a plus.
• Ability to promote a work environment that fosters creative thinking and innovation.
• Ability to have fun, a willingness to try new things and challenge the status quo through trials and an ongoing consideration of value.
• Collaborative with strong intellectual curiosity and creative problem solving.
• Good analytical skills with ability to work through concepts/data and present well thought-out, simple solutions.
• Ability to self-motivate and work well independently and with different teams; A self-starter with the ability to work in a fast-paced environment with minimal supervision.

At Fifth Third Bank, we understand the importance of rewarding our employees for their hard work and dedication, therefore, our Total Rewards offering includes a differentiated compensation package and comprehensive benefits.

Benefits:

Our benefits programs are designed to support the health, happiness, and financial well-being of our employees and their families. Your benefits will include access to comprehensive medical, dental, and vision coverage, a 401(k) plan and employee stock purchase plan that both offer a generous employer match, flexible paid time off, comprehensive leave programs, and unique benefits to support your overall mental and physical wellness. For additional details, please contact your recruiter.

Compensation:

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the US. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.