Salesforce Technical Architect

We are hiring a Salesforce Technical Architect for our IT Solutions team.

This position can work remotely within the US.

Job Summary
To lead the strategy, scalability, and innovation of TIDI's Salesforce platform, modernizing key functions through direct business collaboration and process innovation. This role is vital for building an enterprise-grade Salesforce ecosystem that enables commercial, customer service, and marketing teams to deliver seamless, data-informed, and compliant customer experiences.

Vision for This Role
The Salesforce Architect will drive the next generation of CRM capability by:
* Partnering closely with our CRM team (representing commercial and customer-facing perspectives) to shape Salesforce around real-world workflows.
* Architecting scalable, modular solutions that evolve with the business
* Leading with a data-first, compliance-aware mindset
* Integrating Salesforce with enterprise platforms (ERP, CPQ, WMS, etc.)
* Championing a low-code, automation-enabled, user-centric CRM model

TIDI Culture & Values
* Respect every individual by building systems that empower users, not constrain them
* Think systemically, designing for long-term flexibility and data flow
* Lead with humility, engaging cross-functional teams and growing internal talent
* Focus on process, not just tools - build Salesforce into how the business runs

Why This Role Matters
Salesforce is more than a tool - it's how TIDI listens to, serves, and retains customers. This architect will elevate the platform from CRM to customer enablement engine, partnering with stakeholders to deliver digital excellence across the value stream.

ESSENTIAL RESPONSIBILITIES:

Salesforce Architecture & Solution Design
* Define and evolve the enterprise architecture for Salesforce Sales, Service, and potentially Experience Cloud environments
* Architect scalable, high-performance solutions that support global growth, acquisitions, and process optimization
* Design and govern the use of custom development, automation, integrations, and AppExchange solutions

Business Partnership & Process Alignment
* Embed with commercial teams (Sales, Marketing, Customer Service) to understand end-to-end processes and translate them into platform capabilities
* Lead discovery workshops and value stream mapping exercises to inform solution design
* Serve as a strategic partner in improving pipeline management, customer onboarding, issue resolution, and lifecycle communications
* Collaborate closely with solutions architect to ensure proposed technical solutions align with business objectives

Platform Integration & Data Strategy
* Ensure Salesforce integrates seamlessly with enterprise systems (ERP, data warehouse, analytics platforms, CPQ tools)
* Support real-time data flows and master data alignment across platforms
* Lead efforts around data governance, integrity, and audit readiness

Technical Leadership & Governance
* Establish and enforce architectural and development standards for Salesforce, including naming conventions, object models, DevOps, and code quality
* Lead code reviews, mentor Salesforce admins and developers, and oversee partner resources
* Collaborate with security and compliance teams to ensure validated environments and auditability

Enablement & Continuous Improvement
* Promote Salesforce usability and self-service reporting across user communities
* Support continuous improvement initiatives using Lean, Agile, and Shingo-aligned principles
* Stay current on industry trends to inform innovation, investment, and partner capabilities

CORE VALUES & GUIDING PRINCIPLES (CULTURE):
* Understands internal and external customers
* Assure a safe work environment
* Encourage individual development
* Demonstrates teamwork and flexibility/adaptability
* Demonstrates honesty
* Keep our commitments
* Think systemically and ensure constancy of purpose
* Lead with humility and respect every individual
* Focus on process, embrace scientific thinking, flow and pull value, assure quality at the source and seek perfection

QUALIFICATIONS:

Education & Experience

* Bachelor's degree in Information Systems, Business, or a related field (Master's preferred)
* 8+ years of Salesforce experience, including 3+ years in a lead or architect role
* Experience in regulated industries (medical device, life sciences, healthcare) preferred

Certifications Preferred
* Salesforce Certified Application Architect or System Architect
* Salesforce Platform Developer I/II, Service Cloud Consultant, Sales Cloud Consultant
* Experience with DevOps tools and data migration frameworks

Core Competencies
* Strong grasp of Salesforce architecture, security model, and data schema best practices
* Exceptional ability to translate business needs into scalable solutions
* Strong stakeholder engagement, facilitation, and communication skills
* Systems thinker with a bias for simplification and sustainability

At TIDI Products we are committed to offering a comprehensive employee benefits program than help our employees stay healthy, feel secure and maintain a work/life balance.

About TIDI Products...
TIDI Products is a market leading manufacturing of disposable infection prevention products and patient safety products, headquartered in Neenah, WI. We have manufacturing and distribution facilities in Neenah, WI and Tijuana, MX. And office space in Lincolnshire, IL TIDI provides best in class products and service to major healthcare products distributors and users worldwide.
We Support Care Givers and Protect Patients!!

Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email WIHR@tidiproducts.com or call 920-751-4300 x 4044.

Equal Opportunity Employer
TIDI Products is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, family.

Estimated starting annual base salary pay ranges is $120,000 - $140,000.00 less applicable withholdings and deductions, paid on a bi-weekly basis. Please note that the actual compensation offered may vary based on relevant factors as determined by the Company, which may include, but is not limited to, location, experience, qualifications, education, skillset, and market conditions. The target base compensation for this role is in the low to middle of the range, with the top of the range reserved for only exceptional circumstances. TIDI Products offers a competitive benefits package to eligible full-time employees, which currently includes medical, dental, and vision plans, 401(k) with employer matching contributions, life insurance, paid time off, tuition reimbursement, and more, as well as paid sick leave in accordance with applicable law. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.