Field Operations Manager

Field Operations Manager

Location

This is an in-person, flexible position with the expectation that the Field Manager would work out of CEE's Roseville office weekdays during regular business hours.

Join Our Dynamic Residential team

CEE is seeking a manager who has experience successfully managing a large team; is a highly capable people and operations manager; has demonstrated experience with responsive, measured, and collaborative teambuilding and problem-solving; and has led effective, high-impact program delivery, preferably with field operations.

Who We Are

Center for Energy and Environment (CEE) is a clean energy nonprofit with offices in North Loop of Minneapolis and St. Paul.We provide practical energy solutions for homes, businesses, and communities to cut energy waste and harmful emissions. We collaborate regularly with field peers and partners, and we employ curious people who enjoy learning and contributing to the Midwest's quality of life and economy. Recognized as one of Minnesota's top 200 workplaces by the Star Tribune, CEE is known for its open communication, respect for diverse perspectives, and commitment to work-life balance.

What We Offer

Insurance Coverage Options: To ensure you and your family are well protected, we have got you covered with Medical Insurance, Dental Insurance, Health Saving Account, and Flexible Spending Accounts. Please see our 2025 Benefit Summary.

Impact: We want to make the world a better and more energy efficient place. Our work and the decisions we make are rooted in this foundational desire.

Future Planning: To help you secure your financial future, benefit from our retirement saving program. Reach your goal sooner with our immediate vestingand company contribution.

Work/Life Balance: We recognize the importance of maintaining a healthy work-life balance and are dedicated to supporting our team members in various aspects of their lives. Our benefits include generous Paid Time Off (PTO), paid parental leave, and salary continuation for major medical events, ensuring that you have the support you need during significant life moments and personal challenges.

Holidays: Our company provides nine paid holidays each year, offering you ample time to observe important occasions and enjoy personal time.

Growth: We want everyone to grow and learn within their roles. We offer professional development opportunities and education assistance.

Championing DEI: Our committed DEI Committee promotes a diverse and inclusive work environment by establishing clear goals and assessing progress throughout the organization.

What You'll Do

The Field Operations Manager is responsible for all aspects of managing the Residential Home Energy Squad (HES). The HES program and team delivers energy efficiency audits and installations to residential homes in Minnesota (7000+ visits annually). The Field Operations Manager is responsible for overall HES operations management; development of HES policies and protocols; field supervisor and field staff supervision, training, and development; homeowner issues management and resolution; and supplies and technologies management (inventory and warehouse; tools, equipment, and van management; and use of information technologies).

The Field Operations Manager supervises up to 8 direct reports (Field Supervisors) and oversees a team of 50+ total employees. This is a critical role for CEE and the residential Home Energy Squad ensuring management of the area, its employees, operations, and program implementation.

This is a management level position that reports to the Senior Program Manager.

Overall program management; development of HES policies and protocols

• Implement residential strategic plan initiatives related to HES field operations
• Manage operations with continuous improvement mindset; inform program strategy and improvements
• Achieve staffing, financial and production goals
• Understand and adhere to corporate policies and procedures, attend company-wide and program-specific trainings as requested or needed, and read corporate-wide emails and correspondence
• Develop and refine program field guides, policies, and procedures; work with Senior Program Manager and Legal to ensure compliance with CEE safety & risk standards and protocols
• Communicate and train field supervisors, and field staff, to understand and adhere to home visit and field safety processes, standards, and protocols
• Ensure that crew schedules are optimized in partnership with schedulers
• Ensure quality control in the field
• Foster a culture of learning, inclusivity, customer service, and continuous improvement

Field supervisor and field staff supervision, training, and development

• Help recruit and retain high-quality and diverse staff to field positions; this includes connection to workforce development efforts internally and externally
• Demonstrate support for equal opportunity in hiring and employment decisions. Demonstrate respect for different cultures, values, beliefs, and perspectives. Foster a culture of inclusiveness and incorporate diverse perspectives into decision-making processes.
• Understand professional challenges and interests of HES Field Staff by seeking regular input; utilize collaborative approach to engaging HES team and respond to, and develop improvements to, employee experience
• Develop and empower Field Supervisors with skills and responsibilities to carry out effective supervision and program implementation
• Develop, coordinate, maintain, and deliver high-quality trainings and curriculum to new staff, field supervisors, and field staff during onboarding and on an on-going basis
• Lead staff through regular one on ones, performance reviews, tailored development plans, and skill-building. Facilitate regular team meetings and implement feedback loops to boost morale and retention.
• Determine and communicate to staff the relevant work priorities and expectations for the role; evaluate and manage performance; determine interventions or corrective actions when needed.
• Partner with HR to attract and select quality diverse candidates; onboard, train, and build connections with employees.

Homeowner issues management and resolution

• Understand and evaluate homeowner issues as they arise after HES visits including plumbing, electrical and HVAC issues
• Develop and implement effective response plan with homeowners
• Work with Senior Program Manager on resolution approach to elevated/complicated homeowner issues
• Ensure that customer complaint request responses are addressed in a timely manner
• Manage and resolve field-level issues and claims, including homeowner complaints and incidents involving safety or compliance; escalate complex or high-risk matters to Legal as appropriate

Supplies and technologies management

• Ensure that field supplies are stocked and purchased at a competitive price
• Ensure warehouse, field vehicles, tools, and equipment are clean, organized, and maintained for optimal safety and performance
• Communicate Field-related software systems issues and needed improvements to Senior Program Manager and IT staff

Other duties as assigned or apparent.

Skills & Knowledge We're Looking For

• 3+ years supervisory experience, preferably in field operations
• Program or operations management experience
• Strong organizational and prioritization skills
• Experience with development, training and implementation of guidelines, policies, and/or procedures
• Experience developing and delivering trainings to staff on processes and best practices
• Experience interacting with clients in person and by phone in high-stress situations
• Ability to deliver a high level of customer service/resolution
• Track record of understanding and ensuring staff engagement
• Effective communication skills, both written and verbal
• Must have basic computer and keyboard competency and show proficiency in Microsoft Office Word, Excel,and Microsoft Teams.
• Must have experience with Salesforce, a similar CRM or field software
• Must have a valid driver's license and good driving record

Preferred Qualifications

• Project Management experience
• Experience with Building Science or a construction background

Compensation

• Dependent on qualifications and experience, we expect the pay range upon hire for this position will be $85000-$90000.