Corporate Solutions Analyst

In the maritime industry, where colossal ships dock, and millions of tons of cargo are moved with precision, it takes teams of dedicated individuals to keep global trade in motion. Working in this dynamic sector means that you play a part in ensuring the pulse of commerce never skips a beat, all while driving the future of supply chain logistics and marine terminal operations.
Dive into a career where your talents make an impact and help us steer the future of this vital sector. Every job function in our organization, whether it's on the docks or behind the scenes in administrative roles, finance, payroll, or IT, has a significant impact on the national economy and critical supply chain operations. Where the pulse of global trade meets the precision of maritime excellence, at Ports America, we don't just move cargo; we drive the nation's economic engine!

The role of the Corporate Solutions Analyst encompasses providing essential production support, conducting thorough problem analysis, defining effective solutions, and gathering user requirements for mission-critical systems at Ports America. Serving as a crucial link between business users and the development team, the Analyst plays a pivotal role in shaping the future of systems while ensuring stability in existing platforms. This opportunity offers a unique blend of business analysis and technical system skills, providing exposure to a diverse range of projects.

Responsibilities:

• Customer & Application Support
  
  
  
  • Serve as the primary point of contact for internal customers.
  • Independently handle support tickets and resolve application-related issues.
  • Troubleshoot, debug, and analyze issues for in-house and third-party systems.
  • Maintain a deep functional understanding of multiple enterprise applications.
  
  
  
  
• System Monitoring & Optimization
  
  
  
  • Monitor and maintain system performance.
  • Identify and resolve performance bottlenecks in collaboration with IT.
  • Implement updates and enhancements.
  • Periodically review application usage to identify areas for optimization.
  
  
  
  
• Documentation & Training
  
  
  
  • Develop and maintain user guides, troubleshooting procedures, and training materials.
  • Conduct training sessions to improve user understanding of application functionality.
  
  
  
  
• Data Analysis & Stakeholder Engagement
  
  
  
  • Analyze application usage data, performance metrics, and user feedback.
  • Collaborate with stakeholders to define new requirements or enhancements.
  • Translate business needs into actionable technical solutions.
  
  
  
  
• Communication & Vendor Collaboration
  
  
  
  • Coordinate with vendors for third-party application support and updates.
  • Ensure clear communication across cross-functional teams.
  • Escalate and track vendor-resolved issues as needed.
  
  
  
  
• Other Duties
  
  
  
  • Participate in change management processes.
  • Perform additional duties as assigned.
  
  
  
  

Minimum Qualifications:

• Minimum of 5 years of experience working in an analyst or support role.

Preferred Qualifications:

• Possess a strong understanding of information technology concepts, processes, and systems.
• Excellent written and verbal communication skills.
• Strong thinking and problem-solving abilities.
• Experience with direct customer-facing support for enterprise applications.
• Proficiency in:
  
  
  
  • SQL Server Reporting Services (SSRS) and/or SAP Business Objects.
  • Standard office software applications.
  • SQL
  
  
  
  
• Collaborative and goal-oriented mindset with the ability to work under deadlines.

Knowledge, Skills, and Abilities:

• Exceptional problem-solving abilities, with a focus on innovative solutions.
• Collaborative mindset with the ability to work seamlessly with cross-functional teams.
• Strong focus on achieving project goals within specified timelines and constraints.
• The ability to communicate effectively, both verbally and written, catering to both a technical and non-technical audience.
• Proficiency in standard office software applications is essential for fulfilling the responsibilities effectively.
• Previous experience building reports in SQL Server Reporting Server and/or SAP Business Objects

Working Conditions:

• This role is primarily office-based and involves extended periods of working at a computer, requiring proficiency in keyboard use and screen navigation.
• Collaboration with cross-functional teams and stakeholders may involve occasional off-site visits and travel
• Ability to travel domestically up to 20%.

NOTE:This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.
Ports America is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

If you require additional information about our comprehensive data privacy policy https://artifacts.portsamerica.com/pdf/Applicant%20Privacy%20Notice.pdf, we invite you to contact us via email at human.resources@portsamerica.com.
Our dedicated team at Ports America will be pleased to address any specific inquiries or concerns you may have regarding the handling, protection, and security of your data. We are committed to ensuring the utmost privacy and confidentiality of your personal information and will gladly provide you with the necessary details to help you better understand our practices and protocols.