Quality and Education Specialist

Education:
Bachelor's degree in business administration, health care management, or related field required.

Experience:
1 year of recent varied patient chart review experience and/or quality assurance experience preferred.

Skills:

• Strong customer relations and presentation skills.
• Analytical ability required to gather and interpret data and translate it into useful information.
• Skill in using a computer and a variety of personal productivity applications (Excel, PowerPoint, Outlook, etc.) Skilled in producing schedules, timelines, data reports, graphs, control charts.
• Strong organizational skills to manage multiple long-term projects.
• Skilled in abstracting data from EMR for review and analysis.

Principal Duties and Responsibilities:

Educational Responsibilities:

• In collaboration with the Nurse Educator and Clinical Nurse Specialist, identifies, plans and participates in educational programs based on organizational needs
• Helps develop and maintain employee competencies within the Learning Management System(s).
• Assists with student placement coordination.
• Contributes to the development of orientee schedules and coordinates orientation classes and materials.
• Facilitates orientation classes with support from Nurse and Field Hospice Educators.
• Assists in managing clinical informatics systems, including Enclara/E3, eMedicall, Medline, Qualis, and Rover.
• Supports education initiatives as assigned by the Clinical Education Manager.
• Assists with committee agendas, meeting minutes, and other assigned tasks.

Quality Improvement and Safety Responsibilities:

• Helps compile and report quality and safety statistics.
• Supports the education and upkeep of Lean Daily Management Boards and improvement events.
• Assist with identifying potential areas for improvement
• Participates in process improvement activities as directed.
• Assists in policy revisions when assigned.
• Covers essential tasks for team members during absences.

Regulatory and Accreditation Responsibilities:

• Participates in clinical record audits to ensure compliance with accreditation standards, CMS COPs (Conditions of Participation), and quality improvement goals.
• Provides clinical teams with meaningful and actionable summaries of audit findings.
• Assists with coordinating the annual accreditation body standards self-study.
• Maintains all files and data in a "survey-ready" state.
• Contributes to the development of educational materials, including EPIC tip sheets, to support ongoing survey readiness.

Physical Requirements

• Ability to concentrate and pay close attention to detail up to seventy-five percent of work time, in composing, typing and proofreading materials and in meeting established deadlines and priorities.

Working Conditions

• Normal Office Environment: Frequent interruptions, diverse personnel interactions, time-pressures and deadlines.

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy
• Listens and responds appropriately to others' needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

COVID-19 Vaccination

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.