Customer Server, Sr. Program Manager

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Senior Customer Program Manager, Server PSIRT

THE ROLE:

The AMD Server engineering organization is seeking an experienced Sr. Customer Program Manager with customer facing and PSIRT experience to lead engagements with customers developing systems around AMD EPYC CPUs. In this role you would support EPYC customers across cloud, enterprise and HPC segments throughout the product lifecycle.

THE PERSON:

To be successful in this role, you must be passionate about delivering the best possible customer experience, cultivating strong and enduring relationships with customers, and enabling them to deliver the best server products in the world. You must enjoy working in a fast-paced, dynamic, and matrixed environment and thrive on collaboration. This role is inherently cross-discipline in nature as you will interact regularly with many different teams and functions including platform applications engineering, ecosystem enabling, product management, business segment, sales, field applications engineering, and core internal engineering teams. You must have a solid foundation in server engineering, have successfully delivered products in mass production, and be willing and able to quickly learn key aspects of the technology in order to be conversant and effective in new areas with minimal ramp time. You also possess outstanding people skills to lead, motivate, and guide world class engineers.

KEY RESPONSIBILITIES:

• Understand security architecture, industry PSIRT and CVE (Common Vulnerabilities and Exposures) processes.
• Work with the BU (Business Unit) and PSO (Product Security Office) PSIRT (Product Security Incident Response Team) teams to develop an end to end customer support process including scoping, impact, mitigation, and customer notification of PSIRT related issues.
• Develop and present PSIRT related communications to customers.
• Chair PSIRT related internal and external meetings.
• Implement a robust and comprehensive process to track all customer programs/designs across your accounts including objectives, schedules, key milestones and checkpoints, risks and issues.
• Drive execution of all programs across the product lifecycle. Treat each account comprehensively including new product introduction (NPI), sustaining, and strategic initiatives and collaboration areas. Ensure new products launch on time with quality.
• Synthesize information and produce materials to communicate efficiently and effectively with internal stakeholders at all levels of the organization. Must be an outstanding communicator with ability to adjust content to the target audience.
• Understand the EPYC roadmap, product capabilities, and key technologies. Partner closely with PAE counterparts to plan accordingly -- ensure the right training, workshops, communications, and other enabling activities are optimized and tailored to customer needs.
• Deliver technical documentation and collaterals to customers in conjunction with internal counterparts.
• Act as a customer advocate internally to ensure customer needs are comprehended and appropriately factored into operations and decision-making.
• Build a broad and deep network across accounts to ensure open lines of communication and foster collaboration. Utilize relationships and frequent interactions to sense potential problems early, triangulate with counterparts in sales and business segment teams, and address issues proactively.
• Identify and drive opportunities to partner more closely with customers in support of mutual objectives such as co-design, co-validation, or new and different working models.

PREFERRED EXPERIENCE:

• 10 years of relevant industry experience in CPU and Data center markets including a foundation in engineering and at least 5 years leading large and complex programs.
• Proven ability to deliver products successfully within a cross-discipline and cross-geography working model.

ACADEMIC CREDENTIALS:

• Bachelor's degree in computer engineering, Computer Science or Electrical Engineering
• Formal Project Management education, PMP certified

LOCATION:

• Santa Clara, CA
• Austin, TX
• Bellevue, WA

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Benefits offered are described: AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.