Quality Technician

Apogee Enterprises, Inc. (NASDAQ: APOG), was founded in 1949 and is headquartered in Minneapolis, MN. Apogee is a growing, profitable company with annual revenues approaching $1.5 billion. We provide distinctive metal and glass solutions for enclosing commercial buildings, and glass and acrylic solutions for picture framing and display applications. To learn more visit: www.apog.com.

The Apogee Performance Surfaces segment has grown from $100M to $200M in revenue through a recent acquisition. Our brands in the Performance Surfaces portfolio develop and manufacture high-performance coated materials for a variety of applications, including wall decor, museums, graphic design, architectural interiors, digital display, and industrial flooring markets. We are the global leader in anti-reflective, conservation grade electrostatic dissipative, high-definition, and abrasion resistance coatings, that provide protection, innovative designs, and exceptional durability.

Position Summary

Individuals in this position are part of a team that is responsible for the daily monitoring and verification of adherence to customer specifications. This includes analyzing incoming materials, work in progress, and finished product to ensure all materials meet established quality standards. Use data collection and testing of coated products to ensure optical, cosmetic, and physical integrity. Work closely with the team to prevent, detect, communicate, and act on product defects.

Responsibilities

• Champions daily/shift quality program with the team.
• Conduct process observations and audits throughout each shift, ensuring that employees follow prescribed procedures to produce consistent, high-quality products.
• Monitor product quality throughout the shift, ensuring that customer requirements and specifications are met. Understand customer's specifications for each product type or job and clearly communicate those to the team. Provide feedback to management on process/product audits and test results.
• Recognize reports and act on any defects or quality issues, providing feedback to Team Supervisor and other team members on quality issues that arise.
• Correctly set up and operate appropriate testing and measurement equipment for cosmetic, optical, and physical properties following established procedures and timelines to ensure product meets Customer Specifications. Check calibrations and troubleshoot this equipment as needed.
• Conduct quality tests as defined and record and maintain product records in data files on the computer and other record keeping formats.
• Interact and support the Process Technicians and the team in root cause investigation of troubleshooting and quality issues.
• Assist in investigation and corrective action for customer complaints and resolution process for RMAs.
• Assist in development of work instructions, training and certifying team members and assisting in special projects.
• Analyze and report on the cost of quality to minimize defects and improve efficiency.
• Use check sheets, control charts, and other statistical tools to monitor quality trends.
• Look to streamline processes and reduce waste.
• Contribute to ongoing continuous improvement initiatives.
• Maintain the QC Hold Area.
• Demonstrated ability to use/learn equipment such as calibers, gloss meters, and gauges.

Personal Attributes and Experience

• Quality Assurance experience desired and/or two years' work experience in manufacturing
• Familiarity with Quality systems preferred.
• Demonstrated ability to interact and coach other team members on behaviors that impact product quality.
• Demonstrated ability to use analytical equipment and computers.
• Ability and willingness to lead and motivate others in a positive manner, including coaching others to follow work instructions, achieve standards and reach team goals.
• Demonstrated ability for detail orientated work and organization.
• Computer skills and working knowledge of Excel, Word, and Outlook and the ability to maintain electronic quality records.
• Strong math aptitude. Ability to understand and calculate percentages, averages and metric and fraction conversions.
• High sensitivity to quality and on time delivery of materials.
• Demonstrated ability to work and cross train in a team environment. Ability to work independently with minimal supervision.
• Ability and willingness to learn, understand, and follow documented work procedures.
• Ability and willingness to learn and understand all production jobs.
• Demonstrates by example commitment to Safety Culture and Lean/Continuous Improvement Efforts.
• Sensitive to other cultures/backgrounds, able to work in a multi-cultural workplace.

Work Environment

The noise level in the production environment is usually loud. While performing the duties of this job, the employee constantly works near moving mechanical parts. The employee is occasionally exposed to vibration and the risk of electric shock. Production Environment includes varying temperatures (heat and cold).

Apogee and our brands are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by state or federal law.