Manager, Marketing Services

The Manager, Marketing Services plays a key strategic and operational leadership role in enabling commercial excellence through proactive business partnership, process innovation, and scalable systems integration. This individual is responsible for leading initiatives that drive efficiency, consistency, and cost-effectiveness across the Marketing and Commercial Operations teams. This includes taking full ownership of operational processes, driving tool and system optimization, and mentoring junior team members to elevate the broader Marketing Services function.

This role is critical to ensure the organization is prepared for upcoming launches by leading cross-functional initiatives, shaping long-term process improvements, and identifying opportunities to reduce complexity and enhance agility. Success in this role requires a strategic mindset, an ability to influence across levels, and strong problem-solving capabilities.

This role requires up to 10% travel

Main Responsibilities

Project Management

• Provide strategic and tactical project management support for high-priority commercial initiatives, ensuring efficient execution and alignment with cross-functional objectives and launch timelines.
• Collaborate closely with internal stakeholders to clarify deliverables, proactively identify risks, and ensure timely resolution of project barriers.
• Lead brand-independent operational initiatives that support enterprise-wide goals and continuous improvement across Commercial Operations.
• Deliver mentorship and ongoing guidance to junior team members, actively contributing to their onboarding, development, and long-term success.
• Oversee content management and strategic updates to the BU homepage within FerringConnect, ensuring alignment with internal communications objectives and business needs.
  

Cross-Functional Operations

• Partner across Marketing, Market Access, Communications, Sales Training, Sales Operations, and Compliance to identify opportunities for improved coordination and workflow optimization.
• Lead and drive special projects that advance operational readiness and commercial excellence.
• Champion the implementation of new tools and standardized templates that drive efficiency, enhance transparency, and improve process consistency across Marketing Services.
  

Legal, Medical, Regulatory (LMR) Review / Veeva DAM Administration

• Serve as the U.S. Veeva PromoMats local admin and Digital Asset Management (DAM) librarian, ensuring high-quality execution of promotional material workflows.
• Oversee onboarding and upskilling of internal and external stakeholders, enhancing LMR system fluency and process adherence.
• Lead and moderate live LMR meetings, ensuring cross-functional alignment, timely feedback resolution, and accurate documentation.
• Govern DAM submissions, proactively identifying compliance risks and driving consistency in asset management practices.
  

Budget Management

• Own end-to-end budget oversight, including tracking, reconciliation, forecasting, and reporting for A&P/Commercial budgets totaling $25M+.
• Collaborate with Finance and Marketing leaders to deliver timely financial insights and support strategic budget planning.
• Provide actionable recommendations to optimize spend, enhance reporting clarity, and drive alignment with brand priorities.
• Serve as the subject matter expert on budget processes, providing coaching and support to team members and vendor partners.
  

Vendor Management

• Lead onboarding and integration of new suppliers, ensuring alignment with financial, compliance, and operational expectations.
• Conduct financial reconciliation reviews and monthly forecasting discussions with key vendors to ensure accuracy and transparency.
• Manage vendor relationships and performance metrics, utilizing scorecards and structured feedback loops to inform strategic decisions.
• Identify opportunities for vendor consolidation, performance improvement, and broader support capabilities.
  

Contract Management

• Act as the iCertis Contract Management System Champion, leading enhancements and promoting best practices across Commercial Operations.
• Provide guidance and hands-on support for contract lifecycle management, from initial creation to final execution.
• Collaborate cross-functionally with Legal, Finance, and Procurement to ensure adherence to compliance, FMV standards, and contracting timelines.
  

Systems & Tools Optimization

• Serve as Coupa Power User and Marketing Services lead for enterprise system updates, testing, issue resolution, and process alignment.
• Identify and address workflow gaps by implementing scalable, digital solutions that streamline operational activities.
• Represent the Marketing Services team in cross-functional systems projects, ensuring functional requirements are met and adoption is successful.

Required Education, Qualifications, and Skills

Education:

• Bachelor's degree required
• Degree in Marketing, Communications, Finance, or related field preferred
  

Experience and Skills:

• 7+ years of progressive experience in marketing operations, sales operations, advertising, medical communications, or financial services, with a focus on process optimization and cross-functional collaboration
• Demonstrated experience in the pharmaceutical or biotech industry strongly preferred, including familiarity with industry regulations, commercial processes, and compliance requirements
• Demonstrated ability to lead large-scale cross-functional initiatives that drive strategic business impact
• Strong strategic thinking and analytical skills with a proven track record of improving processes and implementing scalable systems or tools
• Proven ability to influence across various levels of the organization, including senior leadership
• Ability to anticipate business needs and proactively develop innovative solutions to streamline workflows
• Prior experience with major enterprise systems (e.g., Veeva, Coupa, iCertis) and the ability to identify process gaps and opportunities for automation
  

Computer Skills:

• Advanced Excel skills
• Proficiency in Microsoft Word and PowerPoint
• Proficiency in Veeva PromoMats
• Strong working knowledge of digital tools and enterprise platforms including content, budget and contract management systems