Senior Director, End User Product & Regional Experience

Location:

Product Leadership & Strategy:

• Develop and champion a comprehensive product vision and strategy for the end-user experience at Airgas, directly aligned with regional business needs and the company's digital transformation initiatives.

• Lead the development and implementation of an end-user product roadmap, focusing on innovation, efficiency, and user satisfaction by identifying specific regional use cases and unmet needs.

• Drive a product-led mindset across end-user technology services, emphasizing outcome-driven delivery, continuous iteration, and measurable business value for our employees.

• Provide thought leadership on emerging end-user technology trends (e.g., cloud-based solutions, AI-powered tools, modern workplace technologies), translating these into actionable product opportunities and strategies for Airgas's end-user environment.

• Lead the discovery, evaluation, and selection of new end-user technology "products," initiating requirements and advocating for solutions that address unique local Airgas challenges not fully met by global services.

• Build strong relationships with key Airgas business leaders and regional stakeholders to deeply understand their operational challenges and facilitate technology "product" rationalization decisions that deliver direct regional value.

Regional Connection & Advocacy:

• Act as the primary local IT ambassador, actively engaging with regional business leaders and end-users to understand their daily operations, technology pain points, and opportunities for improvement.

• Establish formal and informal mechanisms for gathering continuous feedback from regions, ensuring their insights are prioritized and integrated into end-user technology product development.

• Translate complex technical concepts into clear, business-centric language for regional stakeholders, and conversely, translate regional business needs into actionable IT product requirements for engineering teams and GIO.

• Ensure end-user technology solutions are not just functional, but genuinely enhance regional productivity and operational efficiency.

Team & Product Delivery Leadership:

• Lead and mentor a team of 40+ IT professionals (including product managers, engineers, and support staff), fostering a culture of empowered product teams focused on user outcomes.

• Champion agile and lean principles within the end-user technology domain, promoting iterative development, rapid prototyping, and continuous delivery of value.

• Oversee the entire lifecycle of end-user technology "products" (e.g., device management, collaboration platforms, desktop applications, field solutions), from discovery and design to deployment, adoption, and ongoing optimization.

• Ensure all end-user technology "products" are accomplished on time and within budget, delivering tangible and measurable value to Airgas's local business units.

• Manage annual technical infrastructure capital and operating budgets for the end-user product domain, ensuring cost-effectiveness and efficient resource allocation.

End-User Experience & Support:

• Champion a deeply user-centric approach to end-user technology services, relentlessly focusing on enhancing employee productivity and satisfaction.

• Establish and maintain clear Service Level Objectives (SLOs) for end-user support and product performance, ensuring consistent delivery of high-quality, localized services that meet Airgas's distinct operational demands.

• Lead initiatives, driving the adoption of self-service tools and knowledge management systems to empower end users, tailoring these initiatives to effectively address common local issues.

Technology Governance & Partnership:

• Oversee the management and lifecycle of end-user hardware, software, and infrastructure, ensuring alignment with GIO standards for core infrastructure, security, and disaster recovery.

• Collaborate proactively with central Air Liquide IT functions (e.g., GIO for network, core servers, global data centers) to leverage global services effectively and ensure the "last mile" of technology delivery meets local Airgas operational needs.

• Collaborate with the GIO Cloud Services team for infrastructure needs specific to end-user technology products, ensuring scalability and performance.

• Partner with the Global Security team to enforce security best practices for all end-user devices, applications, and data. Ensure all end-user technology solutions comply with security and regulatory requirements, collaborating closely with the IT Security team.

• Lead Airgas' Disaster Recovery team to ensure business continuity plans adequately address the end-user environment and facilitate rapid recovery. Ensure the end-user technology environment is fully integrated into the company's Disaster Recovery and Business Continuity plans, with robust testing and refinement.

• Manage strategic vendor relationships and negotiate contracts for end-user technology products and services, ensuring optimal value and performance for Airgas.

• A product-driven leader with a strong strategic mindset and business acumen.

• Exceptional ability to connect with and understand user needs across diverse regional operations.

• Proven capability to transition and lead an organization towards a product-led delivery model.

• Outstanding leadership, communication, and influencing skills, capable of bridging technical and business teams.

• Customer-obsessed with a passion for delivering exceptional user experiences and measurable outcomes.

• Results-oriented with a proven track record of success in complex, matrixed environments.

• Strong problem-solving and decision-making capabilities, able to navigate ambiguity and drive innovative solutions.

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field (Master's degree preferred).

• Minimum of 10 years of progressive IT leadership experience, with a demonstrated focus on end-user technology and product management principles.

• Proven experience in leading organizations or significant functions through a transition to a product-led or outcome-driven delivery model.

• Deep understanding of end-user technology trends, including modern workplace solutions, cloud computing, mobile devices, and collaboration tools.

• Strong knowledge of IT security and compliance best practices as they relate to end-user environments.

• Excellent vendor management and contract negotiation skills.

• Demonstrated ability to develop and execute strategic product roadmaps.

• Strong financial acumen and budget management skills within a product context.

• Experience with IT Service Management (ITSM) frameworks (e.g., ITIL) applied in a product-led environment.

• Experience with modern device management platforms (e.g., Intune, Workspace One) and their role in the end-user product experience.

PHYSICAL DEMANDS: the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Spends 70% of the time sitting, and 30% of the time either standing or walking while in the office

• Occasionally stoops, kneels, crouches, climbs, balances, crawls, and reaches

• Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone

• Visual capacity enabling frequent use of computer equipment

• Frequent use of eye, hand, and finger coordination enabling the use of automated office machinery

• Must be able to work in a smoke-free and drug-free workplace

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate and the work environment is an office or home office setting

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We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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