Patient Services Representative 3

MED: Internal Medicine Hemophilia Program

The primary responsibility of the incumbent is to provide supportive services to the comprehensive medical team and the patients we serve. As the support member of the HTC, the incumbent is responsible for identifying the social and health needs of the patients and communicating those needs to the appropriate comprehensive team member; have knowledge of available resources or know how/when to refer patients; orient patients and their families to available supportive services; assist with the organization of educational forums; provide all essential non-medial assistance in areas of authorizations, customer service, appointment scheduling, data entry, telephone triage, maintain records, and perform other clerical duties.

Apply By Date 7/23/2025 by 11:59pm

This posting is a Transfer/Promotional opportunity for UCD/UCDHS Employees (internal candidates). Applications from current UCD/UCDHS employees will be considered first. Applications from the public/external candidates may be considered if an internal candidate is not selected as the most qualified applicant.

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Two (2) years of administrative experience required.
• Demonstrated knowledge of medical office procedures, insurance systems, and authorizations. (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
• Demonstrated organizational, multitasking, and communication skills.
• Demonstrated knowledge and proficiency in Microsoft Office Suite, Outlook, EMR systems, virtual correspondence, and data entry.
• Demonstrated typing and writing skills with attention to grammar and detail.
• Demonstrated knowledge of ICD-9, CPT, HCPCS coding, HIPAA, and medical record protocols.
• Demonstrated problem-solving ability and discretion in handling sensitive matters.
• Demonstrated ability to work independently and as part of a team.
• Demonstrated filing skills maintaining logs and files of information in alphabetical, chronological and/or numerical order, such that is is current and easily retrievable.
• Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provisions to others, including HIPAA.
• In depth knowledge of health care insurance systems, which may include Medi-Cal, Medicare, HMO, PPO, fee-for-service, county funded coverage, and workers compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics and ancillary services. Coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients.

Preferred Qualifications

• Bachelor's degree and/ or equivalent experience.
• Demonstrated experience and skill working in a clinical setting, with physicians.
• Demonstrated knowledge of Health System and UCD policies and procedures.
• Demonstrated experience and skill using online/other project management tools and apps to track tasks, create project plans and reports.

Key Responsibilities

• 70% - Administrative Responsibilities
• 20% - Travel and Entertainment
• 10% - Community Outreach and Education

Department Overview

The UC Davis Hemostasis and Thrombosis Center (HTC) is a federally funded, comprehensive care center dedicated to serving individuals with hemophilia and other bleeding disorders. More than just a clinical setting, the HTC is a collaborative environment where medical care, patient education, and community outreach intersect to improve quality of life for a diverse patient population.

Department Specific Job Scope

This front-office administrative position plays a critical role in supporting both patients and the clinical team. The incumbent is responsible for answering and triaging incoming calls, scheduling medical appointments, managing referrals and insurance authorizations, and accurately entering patient data into the Electronic Medical Record (EMR) and the ATHN registry.

This role requires effective communication skills, attention to detail, organization, and the ability to interact with patients and providers in a professional and compassionate manner. As a key point of contact for the HTC, the incumbent contributes to a patient-centered care experience and actively participates in the Center's broader mission, which includes community engagement and a team-based approach to care.

Incumbents are expected to adhere to the established protocols of the Department of Internal Medicine, practice standards and principals of managed care. This person interacts directly with Hematologists, clinicians, patients, and other university personnel.

POSITION INFORMATION

• Salary or Pay Range: $29.46 - $36.63
• Salary Frequency: Hourly
• Salary Grade: 266
• UC Job Title: MED OFC SVC CRD 3
• UC Job Code: 009214
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100
• Shift (Work Schedule): Monday-Friday 8:00am-5:00pm
• Location: Ticon I (HSP087)
• Union Representation: EX-Patient Care Technical
• Benefits Eligible: Yes
• This position is 100% on-site
• This is not a H-1B Visa opportunity

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

• UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• The duties or functions of this position include the handling of cash (or cash equivalents)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements
• Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks