Manager, Fraud Prevention

At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members' financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you'll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union.

NATURE AND SCOPE
Reporting to the Security & Fraud Director, the Manager, Fraud Prevention, leads the Fraud Prevention Associate team and is responsible for the implementation and maintenance of fraud prevention programs to reduce and control losses to the organization. Collaborates with business line stakeholders to ensure strong fraud risk management and provides problem solving support. Leverages data and analytics to identify, report and prevent fraud.

REQUIREMENTS
1. Bachelor's degree in Business, Finance or a related field and five years of experience in retail banking loss prevention, or equivalent combination of education and experience will be considered.
2. Minimum of two years in a leadership or supervisory role, managing investigations or risk operations, focused on fraud management, including experience in fraud software tools, investigation, and reporting.
3. Strong knowledge of fraud strategies, operations, emerging threats, and industry trends.
4. Strong knowledge of digital technologies and fraud risk controls in digital banking.
5. Experience managing staff through development of skills, performance management, and coaching.
6. Excellent verbal and written communication skills, problem solving skills, and organizational skills.
7. Ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality and professionalism.
8. Proven ability to independently organize work, balance multiple priorities and manage a variety of projects in a high-volume work environment with strong attention to detail.
9. Must have a thorough understanding of company policies and procedures as they relate to the position. Must understand and comply with all job-related state and federal laws and regulations.

PRINCIPAL ACCOUNTABILITIES
1. Lead and manage the Fraud Prevention Associate team, providing coaching, performance feedback and professional development.
2. Participates in planning the fraud strategy and the organization's fraud operations to detect, prevent, investigate, and mitigate fraud and risk.
3. Leads a team through the review process to determine if activity poses a threat and take appropriate action to mitigate loss.
4. Responsible for monitoring emerging risk, facilitated using a baseline KPI/KRI leveraged off of current reporting and identified incidents to tune the automated fraud detection systems to ensure optimal performance and accuracy. Analyze evolving fraud patterns and adjust system parameters, thresholds, or models to reduce false positives. Experience with BioCatch, Verafin preferred.
5. Assists with processes and procedures to ensure compliance with regulations and organization policies.
6. Manages internal and external communication channels designed to support the organization.
7. Collaborates with business line stakeholders to identify, develop, and implement fraud strategies and tactics.
8. Maintains current and extensive knowledge of fraud risk management best practices and emerging trends.
9. Act as the subject matter expert on fraud risk and serve as a resource for cross-departmental fraud-related issues.
10. Performs all other duties as assigned.

EEO/Veterans/Disabled