Manager of Care Integration

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

The Care Integration Manager - Remote is responsible for leading and managing the Community Care Coordinator (CCC) program, driving patient access to high-quality O&P services across Hanger Clinic's nationwide network. This role focuses on developing and executing strategies that enhance patient engagement, streamline referral processes, and improve access to care. The Care Integration Manager will ensure consistent training, operational excellence, and measurable outcomes for the CCC team, aligning with Hanger Clinic's mission to empower patients through personalized care.

Manage the CCC program to meet national patient access goals and improve engagement.
• Create and implement consistent training for CCCs to enhance service quality.
• Establish and track KPIs for CCCs, using data to drive improvements.
• Streamline referral and onboarding processes to enhance patient access.
• Work with clinical and operational leaders to align the program with patient and partner needs.
• Analyze data to inform decisions and improve patient access strategies.
• Guide CCCs in building local healthcare partnerships to increase referrals.
• Maintain program compliance with Hanger Clinic's care standards.

Minimum

• Bachelor's degree in healthcare administration or a related field, or equivalent experience.
• At least 3 years of experience in program management or patient access roles.
• Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.

Preferred

• Experience in developing and managing patient access programs within the healthcare industry.
• Knowledge of referral management systems, CRM platforms, and data analysis tools

• Strong understanding of patient access processes, including referral management, patient engagement, and care coordination.
• Experience developing and implementing training programs, with the ability to standardize practices across diverse teams.
• Excellent communication and organizational skills, with the ability to manage multiple priorities and stakeholder needs.
• Ability to collaborate effectively with clinical and operational teams to align patient access strategies with organizational goals.
• Strong analytical skills and attention to detail, particularly in tracking performance metrics and improving program outcomes.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

#LI-Remote

Pay range of $80,000 to $115,000 annual salary + annual bonus: up to 10% of base pay depending on bonus criteria. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

#ERF-HPO