Manager, Payer Engagement - Commercial Ops

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

The Manager, Payer Engagement - Commercial Operations - Remote is responsible for overseeing payer engagement team and ensuring processes are completed in accordance with commercial payer administrative and compliance requirements.

Manage the payer engagement team responsible for notifying commercial payer partners of acquisition and Hanger clinic additions, changes and closures
• Manage payer related correspondence, confirmation of changes and departmental reference files to ensure adherence to company policy
• Advise senior management of contractual rights, obligations and interpretation of terms and conditions on pending acquisition contracts
• Address issues and questions regarding payer engagement, payer escalations, and payer contracts
• Maintain communication between the field, other departments, and Customer Operations
• Provide regular reporting and communication to upper management on Customer Operations metrics
• Provide support to the IMO team, as necessary, for acquisitions.
• Foster open collaboration and constructive dialogue with everyone around you
• Continuously innovate new solutions and identify process improvement opportunities

• Associate degree or equivalent work experience; BA/BS preferred
• 3+ years' experience in healthcare contract administration
• Prior experience in supervisory role or team lead strongly desired

• Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.

• Proficient in reporting, Microsoft office applications, including SmartSheets
• Detail oriented, strong organizational and communication skills
• Demonstrated leadership skills and sound judgment
• Able to work in a team and as an individual
• Critical thinker with good problem resolution skills
• Demonstrates expertise and application of payer engagement principles, concepts and practices
• Ability to quickly summarize data findings and effectively communicate and/or present results internally, externally, and to management
• Knowledge of acquisition contracting and operational impact
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

#LI-Remote

Pay range of $71,040 to $88,800 annual salary + annual bonus: up to 10% of base pay depending on bonus criteria. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

#ERF-HPO