Pre-Analytical Ops Group Lead

Schedule coordination, general supervision of all Pre-Analytical Assistants, providing input to supervisors for performance review and disciplinary action. May also conduct process and compliance audits. Typically leads 8 - 12 employees. May be responsible for performing all duties listed below in the absence of a supervisor.

• Demonstrates a proficiency and understanding of all job duties in Tech Ops department.
• Troubleshoot complex problems as they apply to their job.
• Familiar with unusualrequests, andbe able to resolve or refer them appropriately.
• Assist the supervisor(s) in prioritizing work assignments.
• Assures optimum utilization of human resources and that all job responsibilities are addressed for each shift. Including staffing for weekends and holidays.
• Assist the Supervisor(s) in monitoring the production and activity of employeesin order tomeet departmental deadlines.
• Assist the Supervisor(s) in the coaching for improved performance, providing appropriate feedback to all PAA's and maintaining a positivework environment.
• Assist all PAA's in proper specimen handling selection, equipment maintenance, and problem resolution.
• Answers and clarifies all employee questions (including laboratory personnel) regarding processing. Must be able to work effectively with the technical departments to resolve problems and gain cooperation.
• Provides appropriate feedback to supervisor(s) when problems arise. Make suggestions and recommendations to enhance workflow.
• Completes appropriate shift paperwork, setting up for production, and ensuring their staff has cleaned up at the end of the shift.
• Helps to keep department overtime to a minimum.
• Monitorssupply inventory, ordering supplies as needed.
• Repairs and maintains department equipment and notifying appropriate personnel when repairs beyond the general scope are required.
• Assist in or performing all training, cross-training and department auditing functions as assigned by the supervisor(s).
• Complies with and assists supervisor(s) in ensuring that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to.
• Perform all other job duties as assigned.

QUALIFICATIONS

Required WorkExperience:

3years experiencein a laboratory environment.

Preferred Work Experience:

Specimen Processing or Tech Ops experience preferred.

Physical and Mental Requirements:

N/A

Knowledge:

Medical background preferred which includes medical terminology applicable to a clinical laboratory.

Skills:

N/A

EDUCATION
High School Diploma or Equivalent(Required)

LICENSECERTIFICATIONS

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.