Deposit Services Assistant Manager, Marlborough, MA, Full-Time, Hybrid

Schedule

Mon - Fri: 8 AM - 5 PM (40 Hours)

What You'll Do

Summary/Objective:

This role oversees the daily operations and execution of department-wide projects within the Deposit Services area. This role is instrumental in managing processes, ensuring regulatory compliance, and driving efficiency improvements. The position is also responsible for the supervision, coaching, and development of Team Leaders, fostering a positive and productive work environment that supports staff development and service excellence. The position plays a critical role in leading cross-functional projects, collaborating with stakeholders, and implementing strategic initiatives to enhance the member experience. This includes managing relationships with vendors, staying current on industry changes, and assisting with addressing audit, compliance, and risk assessments. Additionally, this role ensures effective communication within the team, addresses performance issues promptly, and supports the manager in maintaining smooth daily operations. This position requires a commitment to excellence in service and operational efficiency.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Leadership & Operations Oversight
  
  
  
  • Directly manages the daily functions of the Deposit Services department, ensuring operational efficiency and high service standards.
  • Coaches and develops Deposit Services Team Leaders, setting performance goals and providing ongoing feedback through one-on-one meetings and employee performance evaluations.
  • Works with the Deposit Services Team Leaders to create development plans and tracks progress towards the completion of them
  • Leads the creation and implementation of strategic initiatives to enhance Deposit Services processes, improve service quality, and streamline department operations.
  
  
  
  
• Project Management & System Enhancements
  
  
  
  • Leads and directly manages department-wide projects, system upgrades, and enhancements related to Core/Host and related systems.
  • Ensures the successful execution of Deposit Services initiatives by defining project scope, establishing timelines, allocating resources, and tracking progress to completion.
  • Collaborates with cross-functional teams to implement solutions, mitigate risks, and optimize operational efficiency.
  • Serves as the primary department representative for cross-departmental initiatives and ensures effective project execution.
  
  
  
  
• Compliance & Risk Oversight
  
  
  
  • Monitors regulatory changes and works with Team Leaders to update policies and procedures accordingly.
  
  
  
  
• Process Improvement & Member Experience
  
  
  
  • Analyzes work processes and makes data-driven recommendations to improve efficiency and enhance the member experience.
  • Leads department-driven process automation initiatives to increase accuracy and streamline operations.
  • Ensure that member complaints are tracked and resolved in a timely manner while making recommendations to reduce future complaints.
  
  
  
  
• Vendor & System Management
  
  
  
  • Manages vendor relationships and oversees system enhancements, ensuring seamless integration with existing processes.
  • Acts as primary liaison between Deposit Services and external partners, evaluating vendor performance.
  • Oversee the integration of new technology solutions to support department objectives and increase operational effectiveness.
  
  
  
  

What You'll Need

• Minimum of three years' related work experience in financial institution operations, preferably in Deposit Operations
• Minimum of two years of supervisory experience, with direct experience managing teams and leading operational functions
• Strong understanding of financial institution regulations, including UCC regulations, POA, Levy/Garnishments
• Proficiency in Microsoft Office Suite and other financial systems/software.
• National Check Professional Certification (not required, but preferred)

What We Do

DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares.

DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

DCU is not currently offering Visa transfer/ sponsorship for this position.