IT Support Desk Intern

At Grow Financial Federal Credit Union, we believe in service - to our 300,000 members, 600 team members and local communities. We're not just your average bank. We're a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally.

Our "work from where you do your best work" strategy provides flexibility to our team members - who currently reside across the U.S. - with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow - people, communities, money and dreams.

Under close supervision, the IT Support Intern will assist the IT Support team in providing technical support to Grow Financial Federal Credit Union employees. The intern will gain hands-on experience with desktop operating systems, Microsoft Office applications, and various internal systems. Typical help desk responsibilities will include answering support phone calls, responding to support tickets, assisting with hardware, and software troubleshooting, setting up user accounts and supporting remote access and connectivity issues. The intern will also contribute to the ServiceNow implementation project, supporting configuration, testing, and documentation efforts.

Internship to start Fall 2025, with competitive pay starting at $20/hr.

We do not interview or hire students in F-1 or J-1 status and will not sponsor them for work visas.

REQUIRED SKILLS/EXPERIENCE:

Must be currently enrolled as a student pursuing a degree from an accredited college or university in Information Technology or related field.
• Basic understanding of Windows 10 and 11 and Microsoft Office applications.
• Familiarity with Mac OSX and general troubleshooting preferred.
• Strong communication skills and willingness to learn in a collaborative environment

PHYSICAL DEMANDS

• Ability to move freely (standing, stooping, walking, bending, pushing and pulling) and lift up to a maximum of 50lbs pounds without assistance.
• Must be able to sit for extended periods of time.
• Must be able to read, write, speak and type English.
• Must be able to hear and use a telephone.
• Use of computers requires repetitive key strokes..

WORK ENVIRONMENT

• Traditional office setting; reports to Grow HQ. Qualified candidates must live local to Tampa Bay.
• Hands-on tasks may include assisting with hardware setup and relocation.
• Requires a minimum of 20hrs/week (maximum of 29 hrs./week.) Hours are flexible between 8am-5pm EST, Monday- Friday

Apply online now!

An Equal Opportunity Employer Minorities/Females/Veteran/Disabled