Description
This position follows a hybrid schedule, with an expectation to be onsite at our Lombard, IL office two days per week. Provide sales and transitional support for Global and Local Key accounts, while preserving and enhancing the customer relationships through support for products and services already purchased. Primary Duties:
- Serve as the internal primary point of contact with US Key Accounts.
- Prioritize the US Key Account orders, communicate expiring pricing, expiring scheduling agreements and about the products availability when back orders / allocations occur and ensure their follow up (allocation, priorities & management).
- Communicates with internal departments, mainly Supply Chain, Sales and Marketing, Finance.
- Collaborate with Account Managers and know customer's business and account/order strategy.
- Reporting and communicating of logistical complaints for US Key Accounts.
- Ensure OTIF compliance in regard to order, ship method, and partner accuracy.
- Enter purchase orders into an ERP system for a dedicated portfolio of customers.
- Provide one-call resolution with a significant focus on customer care.
- Contribute to the relationship of the global and local key / strategic accounts by partnering with Sales, Marketing, and working with Supply Chain.
- Performs all work in compliance with company quality procedures and standards.
- Perform other duties as assigned.
Education:
- High School diploma required; Bachelor's degree in related field preferred.
Experience:
- 3 years with direct customer contact experience required.
- Experience working with top tiered customers preferred.
Knowledge, Skills and Abilities:
- Excellent written and verbal communication skills.
- Aptitude for working collaboratively and cooperatively in a team environment.
- Intuitive, out of the box, critical thinker; demonstrated problem-solving skills.
- Strong attention to detail.
- Strong time management skills.
- Proficient in order entry to receipt.
- Good working knowledge of Microsoft Office Suite products and working knowledge of SAP preferred.
- General business knowledge such as basic finance, marketing, sales, and accounting.
- Demonstrated ability to communicate to an individual or team with information that is accurate and concise while acting promptly, decisively and without delay.
The estimated wage range for this role based in Illinois is between $25.00 and $29.00/hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer.
In addition, bioMerieux offers a competitive Total Rewards package that may include:
- A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options
- Company-Provided Life and Accidental Death Insurance
- Short and Long-Term Disability Insurance
- Retirement Plan including a generous non-discretionary employer contribution and employer match.
- Adoption Assistance
- Wellness Programs
- Employee Assistance Program
- Commuter Benefits
- Various voluntary benefit offerings
- Discount programs
- Parental leaves
Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMerieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at [emailprotected].
BioMerieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant's identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMerieux's or its affiliates' application process by contacting us via telephone at (385) 770-1132, by email at [emailprotected], or by dialing 711 for access to Telecommunications Relay Services (TRS).
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bioMerieux Inc.
$25.00 - $29.00 / hr
retirement plan
Jul 10, 2025