Fine Tuning Specialist - Medical Device

Primary Duties

• Provide ongoing support of bioMerieux products/systems within the U.S. by performing simultaneous fine tuning and spectral checks, including troubleshooting as indicated.
• Assist with coordination and maintaining the routine fine tuning customer schedule.
• Answer internal and external customer inquiries and ensure documentation of activities in ERP system, consulting as appropriate with Application Specialist, System Engineer, Management, and Global Customer Support.
• Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators.
• Work a flexible schedule to meet customer needs for fine tunings of bioMerieux products/systems.
• Participate in revenue generation initiatives through promotion of value-added projects and services.
• Develop problem solving and troubleshooting skills for remote / phone support.
• Performsall work in compliance with company quality procedures and standards.
• Perform other duties as assigned.

• Associate's degree in biomedical or life sciences field (no experience required)
• High school diploma or GED with at least 3 yearsof relevant experience in technical customer service, to include troubleshooting and/or repair of biomedical instrumentation or similar systems, within the medical device field or a military setting.

• Experience working in a clinical laboratory or within the medical device industry
• Familiarity with networking systems or Laboratory Information Systems (LIS/LIMS)

Knowledge, Skills,and Abilities

1. Excellent written and oral communication skills.
2. Attention to detail, great organizational skills, and ability to multitask in a fast-paced environment.
3. Broad based knowledge of Customer Service, including providing a high level of customer satisfaction.
4. Proficiency in a variety of computer programs including Microsoft Office Suite.
5. Promotes teamwork and cooperation.
6. Knowledge of bioMerieux products and Salesforce is a plus.

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BioMerieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant's identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMerieux's or its affiliates' application process by contacting us via telephone at (385) 770-1132, by email at [emailprotected], or by dialing 711 for access to Telecommunications Relay Services (TRS).