Business Operations Analyst 2

Scope of Position:

The Business Operations Analyst (BOA) is responsible for cross-functional support and administration of Perioperative Services resources primarily in our Ambulatory and East operating rooms. This support includes, but is not limited to, data reporting and analysis, processes and operations, facilities and equipment, systems, and finance. The BOA will also provide as needed support to our Ambulatory Perioperative Administrators, Procedural Administrators, Nursing Leadership, and Surgical Charge Entry Analysts.

Position Summary:

The BOA will gather and analyze data associated with key performance indicators and Perioperative metrics to monitor and improve performance and reinforce strategic decision making. They are integral in aligning department strategy with business resources and driving change and business transformation efforts to ensure long-term business viability while maximizing the value of the departments services. May propose or formulate data policies and oversee the preparation and management of data reporting and requests. Manages vendor relationships (as necessary), relationships within the organization and, at times, relationships with peer institutions or community organizations.

The BOA should be committed to providing the highest quality of service to patients and fellow staff members, including, effectively utilizing organization resources to maximize productivity, working successfully with members of the healthcare team towards achieving organizational and departmental goals, and applying his/her professional and technical skills in performing assigned tasks. This position embraces the OSUWMC mission, values, and assists with other duties as deemed necessary.

Data Collection (20%)

• Extracts, organizes, and interprets data pertaining to all interdepartmental business operations from systems such as Epic (IHIS), Tableau, Qlik, Stata, and Workday.
• Supports and manages data requests from Business Operations Manager, Perioperative and Procedural leaders, surgeons, clinical staff, and service line administrators/business managers.
• Organizes and standardizes reports and spreadsheets for easy access and consistency.
• Uses tools such as Slicer Dicer, Tableau Builder, Excel, and Visio to manipulate and display data to requested specifications.
• Assists Surgical Charge Entry Analysts with data compliance, log issues, and data extraction from Epic (IHIS).
• Ability to work through data request data under minimal supervision.

Data Analysis and Reporting (70%)

• Ensures the best and most accurate data and information is available to make operational decisions.
• Provides business analytics support (e.g., IHIS, Tableau, Qlik, Strata, Workday) to service lines which operate in UH, Same Day Surgery, and Ross ORs
• Manages data components of weekly, monthly, and quarterly Administrative Director report outs.
  • Report outs include (but are not limited to) Quarterly Operations Report Out, Periop Leadership Committee, OR Operations Councils, Periop Improvement Council.
• Ensures follow-up so that analysis and reporting outcomes are reviewed by management and implemented as necessary; Communicates to appropriate personnel if data inaccuracies exist.
• Reviews Tableau dashboards regularly for data inconsistencies.
• Works closely with ACE Team and IHIS Team on special data requests, reporting needs, or Tableau dashboard changes/updates.

Project Management and Process Improvement (10%)

• Analyzes and interprets surgical and financial data from IHIS, Tableau, Qlik, Strata, and Workday to identify opportunities of process improvement.
• Works independently on data requests from stakeholders for projects and process improvement initiatives ranging from one-off requests to Fiscal Year Periop Strategic Initiatives.
• Works closely with the Administrative Director to understand process improvement opportunities and deliver data needs as they arise.
• Other duties as assigned.

Organizational Expectations

Practices within the Medical Center's policies and procedures. Adheres to the Intensive Caring Value statements as demonstrated through positive patient/guest relations, positive and effective interactions with staff, and formulating and meeting developmental goals.

Minimum Qualifications:

For Hire

• Bachelor's degree in related field.
• 2 years of relevant experience required (2-4 years of relevant experience preferred).
• Excellent verbal and written communication skills.
• Strong computer skills in preparing detailed spreadsheets, pivot tables, and presentations are required
• Must be able to work independently and organize workload with minimal supervision.
• An understanding of data functions in health care, as well as a knowledge of the functions and activities of perioperative services, operating rooms, and surgery preferred.
• Experience in IHIS/Epic preferred

Patient Population Served:

Knowledge of growth and development and an understanding of the range of treatments necessary to meet the age specific needs of the patient population served (Check those that apply):

Not Applicable: Non-patient care title

X

Adolescents (14 - 17 years)

Neonates (0 - 6 months)

Adults (18 - 64 years)

Children (7 months - 13 years)

Geriatrics (65 + years)

Job Relationships:

Supervisory Responsibility: None

Contacts: Personal contact with medical staff, faculty, vendors, the general public.

Responsible to: Administrative Director Perioperative Services

PHYSICAL/VISUAL/MENTAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing duties of this job, the employee must be able to:

• Transport/move materials in order to perform job functions.
• Move objects weighing up to 15 pounds.
• Perform necessary duties while working with office equipment.
• Communicate clearly.

WORK ENVIRONMENT

The work environment involves everyday risks or discomforts which requires normal safety precautions typical of such places as offices and meeting rooms (i.e., use of safe work practices, avoidance of trips and falls, and observance of fire regulations and traffic signs).

The position qualifies for Remote Work Program for a portion of the typical work week (20%-40% Remote)

Note: The above statements are intended to describe the essential functions and related requirements of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities, and requirements.