Supervisory IT Specialist (Head, Service Desk Operations) (Vacancy#:VAR003139)

This position is located in the Service Desk Operations Section, IT End User Services Division, IT Partner Engagement Directorate, Office of the Chief Information Officer. This position is responsible for the engineering and maintenance of all end user endpoints and services (workstation, mobile, print and cloud collaboration tools etc.) within the enterprise. The candidate should have expertise in endpoint configuration management technologies (Microsoft SCCM/MECM/InTune, JamfPro etc.) and have actively managed teams in the support and maintenance of such platforms. Experience with cloud technologies and their relation to mobile and workstation management is essential. Candidate must have experience leading teams in product lifecycle upgrades, large scale enterprise deployments and active troubleshooting and support for enterprise service disruptions.