Community Advisor

Community Advisor

Full Time

$21.50-$26.50/hour

(Pay based on experience)

Keswick is located in Baltimore, MD. We are seeking dedicated, caring team members willing and able to commit to our workplace values: Connection, Empathy, Inclusion and Advocacy!

Keswick was top-ranked for 2024 as High-Performing by U.S. News & World Report, a rating only reached by 19% of nursing homes in the country.

Keswick was recognized on Newsweek's 2023 and 2024 ranking of Best Nursing Homes in Maryland.

Keswick is a not-for-profit aging services organization dedicated to improving the experience of aging, together. With over 140 years of expertise, we have become a trusted leader in providing compassionate services for older adults in our community.

Why Choose Keswick?

Keswick employees are part of a compassionate, and award-winning team, working together to deliver top care to the people of Baltimore. When you join our team, you can expect:

• Health and prescription coverage with lower-than-average deductibles and copays
• Dental and vision benefits
• Free short- and long-term disability coverage
• Employer paid Life and AD&D Insurance for Full Time Employees (optional supplemental life insurance)
• 401(k) program with employer matching up to 6%
• Generous vacation, sick, and holiday pay with an option to "cash out" unused vacation hours
• MTA discounted bus passes
• Teladoc - Free 24-hour access to a physician
• Employee Assistance Program with a variety of free services
• Employee Recognition Program
• Free access to our Employee Wellness Program, such as Zumba and Pilates

As a Community Advisor, you will carry out our mission to improve the experience of aging together by being responsible for coordinating all aspects of membership services, with emphasis on membership growth and retention for the Wise & Well Center.

What will I do as a Community Advisor?

• Responsible for the day-to-day membership duties including phone coverage, class registration, responding to inquiries, leading tours and enrollment.
• Coordinate all membership recruitment and retention, documentation, and onboarding following department procedures.
• Identify opportunities for engaging new membership leads and develop partnerships through research, relationships and executing successful sales and marketing activities at the discretion of leadership.
• Assist with the creation and dissemination of content for social media and other internal and external communications.
• Deliver exceptional customer service to build relationships and create a welcoming environment for all clients and members.
• Demonstrate awareness of the benefit of membership by engaging in conversation with members to retain and increase membership loyalty. Resolve membership issues with empathy while following policies and procedures.
• Identify opportunities and facilitate referrals across Keswick programs and campus-wide services.
• Ensure proper documentation of relationships and outcomes in the appropriate database.
• Work interdepartmentally to execute projects that support membership and community engagement goals.

What is required in this position?

• Associate or Bachelor's degree preferred in gerontology, aging services or closely related human services field.
• 2+ years related work experience in sales, marketing or customer service preferred.
• Experience in membership processing and CRM systems preferred.
• Experience working with older adult clients preferred.
• Experience working in a health or wellness setting preferred.
• Current driver's license, dependable licensed and insured vehicle.
• Available to work some evening and weekend hours as needed.
• Proficient use of computer software (Excel, Word, Outlook, Zoom, etc).
• Ability to lift 50 lbs occasionally.

What makes Keswick unique?

Our vision is for greater fulfillment and freedom of choice in aging, for all. Committed to enhancing the quality of life for the guests and residents it serves, Keswick provides various award-winning services that enhance their lives and get them back to doing what they love.

Keswick is an Equal Opportunity Employer.