Fraud Prevention Analyst I

SUMMARY:

Supports Director of Fraud Prevention and Fraud Prevention Officer in the administration of Bank's fraud prevention, detection and response program. Cross-trained to assist to Bank's BSA/FIU team as necessary.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:

1. Under direction of Fraud Prevention Officer, responsible for fraud case management. Includes effective and timely collaboration with staff and customers as well as external support as necessary - e.g. Elder Services and law enforcement. Accurately documents investigations; follows record retention and preservation of evidence protocols.
2. Primarily responsible for report reviews for potential indicators of fraud.
3. Responsible for reviewing fraud alerts from detection software applications; ensures alert management rule sets are working effectively.
4. Maintains internal Derogatory Information Log, external credit reporting database.
5. Responsible for Fraud Prevention Record Retention schedule and applicable document archive management.
6. Administrative support for Director of Fraud Prevention and Fraud Prevention Officer, such as preparing meeting agendas and documenting meeting minutes, as requested.
7. Cross trains to assist with AML alert management, periodic case/ customer reviews, and currency transaction reporting as auxiliary support for BSA/FIU team.
8. Participates in training, industry forums and peer networks to stay informed of emerging fraud trends; proactively mitigate the impact of new trends by working with business units to review/ revise controls, as necessary.
9. Monitors for gaps in internal controls and/or processes and assess appropriate corrective measures for implementation.
10. Develops comprehensive understanding of the Bank's business products, services and market areas to identify effectively areas of fraud exposure.
11. Develops and applies understanding of regulatory requirements impacting financial crimes management.
12. Ancillary project work.

QUALIFICATIONS:

EDUCATION & CERTIFICATIONS: (Minimum education required to perform the duties of this position)

• Bachelor's degree from a four-year college or university required; experience may substitute education requirement.

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to conduct thorough, well-reasoned research.
• Strong critical thinking and problem solving abilities.
• Detail-oriented with strong organizational & time management skills.
• Ability to prioritize & meet deadlines in a fast-paced environment.
• Excellent verbal & written communication skills.
• Respectful customer service, internally and externally.
• Discretion/ maintain confidentiality of work product.
• Professionalism.
• Self-starter / Initiative.
• Attention to Detail / Follow-through.
• Strong technical skills.

COMPETENCIES:

• Must have cyber security awareness to protect the digital environment, the Bank, and customers.

PHYSICAL DEMANDS: (Physical effort generally associated with positions)

Normal Physical Capabilities:

Incumbents must be able to perform the following activities frequently or continuously throughout the workday as appropriate to the position: travel throughout the Bank's primary and secondary market areas (which are beyond Cape Cod), bend, carry (one and two hands), collate papers, dial a phone, file records, hear at normal speaking levels, hold items with hands, lift up to 25 lbs., move throughout building, operate office equipment (fax, copier, phone, computer, etc.), computer input for extended periods of time, read English, see well enough to scan documents with detail, sit for up to two hours at a time, stand for short periods of time, speak on the telephone and in person, write with hand, and work at the Bank's facilities.

*Reasonable accommodation may be available for qualified individuals with disabilities

WORKING CONDITIONS: (Typical working conditions with this type of work and environmental hazards, if any, that may be encountered in performing the duties of this position.)

Internal -- work is normally performed in climate controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc). No known environmental hazards are encountered in normal performance of duties. Length of day is unpredictable; long hours may be required to accommodate deadlines or special meetings.

External -- Some travel to remote Bank locations will be required; this will include some overnight travel, not to exceed 5%. Environmental conditions are regular office and branch locations of the Bank.