Consumer Credit Collect Team Lead

Reporting to Special Assets Manager. The Consumer Credit Collection Team Lead will supervise collection of past due investor, portfolio, small business, and consumer real estate loans. Supervises collection of past due installment loans and revolving charge card loans including the business VISA accounts and all other Small Business loan types. Complies with investor servicing requirements and status reporting to investors. Oversees and recommends loss mitigation activities when appropriate. Accurately documents conversations and reasoning behind actions taken. Assists in the collection of accounts that have been charged off.

Essential Functions:

• Supervises collectors efforts to contact delinquent customers. Provides input in annual reviews, recommends policy procedure changes. Works to implement policy/procedure changes at direction of SAD Manager.
• Reviews recommended legal action where appropriate.
• Ensures retail SAD meets deadlines with respect to investor requirements on delinquent RE loans
• Works in the recovery of bad debt and charged off loans. Duties include:
• Strong knowledge of loan documents and definitions and a clear understanding of default and the remedies available to cure.
• Assist collections staff by contacting customers due to volume/staffing issues.
• Supervise loans for charge down or charge off.
• Help ensure adherence to loss mitigation procedures.
• Adhere to required timelines.
• Approve loss mitigation efforts and/or re-structuring options.
• Assists in preparing monthly reports as to charge-off status and recoveries which may include:
  
  
  
  • Request submittal to investors for approval of Modifications, Deed in Lieu, & Short Sales in accordance with investor requirements and within established timelines.
  • Analyze and prepare process checklist including appraised value, past due taxes, other liens, and expenses to determine value and creditor's bid at Trustee's Sale.
  • Provide reporting to management on delinquency metrics.
  
  
  
  

Qualifications:

• Has strong knowledge of bank loan documents and definitions and a clear understanding of default and the remedies available to cure.
• Comprehensive knowledge of bankruptcy law, real estate law, and civil law.
• Ability to communicate effectively with attorneys as a knowledgeable creditor, serves as an informed advocate for the bank when dealing with attorneys for the bank and for the customer.
• Ability to understand basic legal terms and concepts.
• Ability to analyze appraisals.
• Be able to understand bank loan documents and legal terminology contained therein so that the rights of the bank are protected in legal matters.
• Knowledge of RCW laws and regulations as well as Federal Disclosure Requirements and the compliance requirements under the Fair Debt Collection Act.
• Ability to communicate effectively with customers both orally and written.
• Ability to analyze property appraisals and BPO's for accuracy with a clear understanding of appraisal terminology.
• Ability to work as a team player and work closely with collection staff.
• Regular, reliable attendance is required.

Pay Rate: $25.46 - $38.19 per hour

The compensation range represents the low and high end of the base compensation range for this position located in Spokane, Washington. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.

What Our Culture Can Offer You

Our benefit philosophy is to provide you with a comprehensive package to secure your overall wellness and help you become and remain a fulfilled and productive employee. Our benefits include Health, Financial, Retirement and Work/Life Benefits. We are proud to share an overview of our benefits HERE as part of your total compensation.

Washington Trust Bank celebrates diversity in the workplace and actively recruits talent to help reflect the unique communities where we live and work. We are proud to be an equal opportunity employer and prohibit discrimination or harassment based on race, religion, sex, gender identity, sexual orientation, national origin, age, pregnancy, disability, genetic information and any other protected characteristics outlined by state, federal and local laws. We believe strength comes from the diverse backgrounds and experiences of our team, and we are dedicated to fostering a supportive and inclusive work environment.