New

Associate I, Fraud & Non-Fraud Trainer

First National Bank of Omaha
vision insurance, tuition assistance, 401(k)
United States, Nebraska, Omaha
Jul 10, 2025
At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success. Our Modern, Flexible Workplace: We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at our company. We invite you to consider what a Modern, Flexible Workplace can mean for you! It is anticipated that an incumbent in this role will work onsite for three (3) or more days a week and will have a dedicated workspace when working onsite. Work location is subject to change based on business needs. Summary of the Job: The Associate I, Trainer position will be responsible for completing all Fraud and Non-Fraud Investigations new-hire, ongoing, and refresher training while assisting in and developing new training items and materials. In addition, this role will document and update training processes, and procedural related items within the department. Complete special projects as assigned within allotted timeframes. About This Role: Job Specific Responsibilities/Accountabilities: Ensure every new employee receives the proper training needed to succeed and thrive within the department. Maintain comprehensive job knowledge and provide on-the-job-training (OJT) for all job functions within the department. Maintain a positive and open attitude with all employees ensuring that every question or concern is treated with importance and respect. Responsible for executing all new-hire training. Works with department leadership to assess training and development needs to maintain and improve job skills at all levels. Organizes, plans, and presents various forms of onboarding, monthly ongoing training, knowledge check assessments, and skill related training for all employees. Actively creates and maintains training procedure manuals, process guides, and course materials. Maintains records of training and development activities, attendance, results of tests and assessments and retraining requirements. Evaluates program effectiveness through manager feedback, assessments, and learning opportunities and modifies as needed. Subject matter expert in meetings with business partners, leadership, and project teams. Provides training solutions by working with department leadership to create new ways to effectively train employees. Key Skills: Leadership qualities with a proven strength in influence High level of communication (Written and Verbal) Ability to prioritize work Creative thinking Innovative Proactive Dependable Ability to work with all levels within the organization Gather, analyze, understand and ability to present information to areas or individuals who are not familiar with the information. Time management Knowledge of Excel, PowerPoint and SharePoint The Ideal Candidate for This Role: Required: High School Diploma or GED Excellent verbal and written communication skills Intermediate in Microsoft Suite Demonstrated effective time management skills Current FNBO Fraud and Non-Fraud Investigations experience Desired: Previous coaching and training experience Proven ability to create and develop new content as well as manage simultaneous projects to fruition Compensation: Compensation range (base pay): $46,679.00-$77,020.00 This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level. Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: Medical, Dental, Vision Insurance 401k, With Matching Contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20250774 Equal Opportunity & Belonging: FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants) Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.