Section Manager - Information Technology

SSOE is seeking a dynamic Section Manager-Information Technology to join our rapidly expanding Technology team in the vibrant Hillsboro (OR) area. Reporting to the Enterprise Technology Support Manager, this role involves leading a team of IT Technicians dedicated to providing exceptional customer service and technical support, ensuring operational efficiency in alignment with organizational objectives and IT service standards.

What Makes SSOE a Great Place To Work

At SSOE, we cultivate a culture of innovation and growth, continuously adapting to emerging markets and spearheading technological advancements. Our dedication to recognizing talent and hard work guarantees a rewarding work environment for all individuals.

Joining SSOE means collaborating with top talent and contributing to a collective vision. Our commitment to providing an exceptional workplace not only attracts and retains top talent but also drives superior business outcomes.

A Typical Day Might Include:

The following duties are typical of the position, but are not all encompassing. Responsibilities include those required to deliver quality service on schedule and within budget in a team environment.

Coaches, directs, coordinates, facilitates, and supervises section personnel, including all employment and employee relations activities.
• Ensures the technical competency and quality of work performed by staff, including support for computers, mobile devices, applications, and connectivity.
• Supports the Enterprise Technology Support Manager with customer service initiatives and business alignment activities.
• Monitors team performance metrics, analyzes trends, and ensures service level agreements (SLAs) and key performance indicators (KPIs) are met.
• Reviews and approves work plans, schedules, and resource allocations to meet project and support requirements.
• Oversees ticket intake, triage, and escalation procedures; ensures timely and effective incident response and issue resolution.
• Deliver remote and onsite support using remote desktop and management tools.
• Identifies strengths and weaknesses of section personnel to prioritize training needs and implements training programs in collaboration with the Training and Development Department.
• Maintains accurate documentation, asset inventory, and knowledge base resources.
• Promotes continuous improvement by optimizing workflows, enhancing automation, and supporting self-service tools.
• Ensures compliance with IT security and data protection policies across all endpoints.
• Responsible for section employee relations activities with the assistance of the Human Resources Department.
• Travel required.
• Valid driver's license required. May be waived for international assignments.

Qualifications You'll Need on Day One:

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 10+ years of progressive Information Technology experience, including 3-5 years in a leadership role.
• Experience in IT support and client support in a corporate environment required.
• Excellent communication and cross-functional collaboration skills are essential for this role.
• Salary Range: $100,000 - $105,000 year depending on location, education, experience, and any certifications that are directly related to the position.
• Benefits include health, dental and vision insurance, life insurance, 401K, PTO & paid holiday

What We Offer:

• Experience a dynamic and collaborative team culture that fosters innovation and encourages creativity in problem-solving.
• Competitive compensation and benefits.
• Career growth and learning opportunities in AEC domains.