Registrar Coordinator

Title: Registrar Coordinator

Employee Classification: Registrar Coordinator

Campus: University of North Texas

Division: UNT-Enrollment Management

SubDivision-Department: UNT-Registrar

Department: UNT-Registrar-165001

Job Location: Denton

Salary: $39,600.00

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview:

Department Summary

The Registrar's Office provides support services to students, faculty, staff and other constituents in the areas of academic advising support programs, course scheduling, enrollment, degree verification, transfer articulation, test credit, athletic certification and maintenance of student academic records, as well as handles state and federal reporting. We recognize our responsibility to foster an open, welcoming environment where students, faculty, and staff of all backgrounds can collaboratively learn, work, and serve.
The university has a generous benefits, leave and perks package that includes flexible hours and remote work arrangements, tuition scholarships for employee and immediate family, and recreational resources and activities.

UNT is located in Denton, Texas, a growing city with a small-town feel and a thriving arts and music scene centered on its downtown Square and is connected by highways and light rail to the major transportation hubs and big-city attractions of Dallas and Fort Worth, about 40 miles away. UNT's proximity to these major metropolitan centers ensures that our new colleague will be able to access a wide range of activities and cultural experiences.

Position Overview

The Registrar Coordinator is a full-time position responsible for maintaining the operational workflow for transcripts processing. Monitors the workflow and related queues as well as provide support to the team and other areas as it relates to transcript processing. Oversees transfer articulation evaluation, rules, and test credit processing.

Minimum Qualifications

Associate's degree and two years of office administration experience; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

• Proficiency in MS Office and other related technologies or ability to quickly assimilate.
• Skill in telephone etiquette and courteous communication with public, verbally and in writing, evaluating facts to trouble shoot issues.
• Strong customer service skills.
• Skill in the operation of a variety of office machines including, personal computers, telephones and copiers, filing and recordkeeping, English composition, grammar, spelling and punctuation and basic math.
• Knowledge of standard office policies and procedures ability to quickly assimilate.

Preferred Qualifications

• Bachelors Degree.
• Ability to work as part of a large team.
• Quality customer service skills, responsible, dependable, and professional. Excellent verbal and interpersonal skills.
• Dedication to customer satisfaction by providing timely and accurate services.
• Ability to develop and maintain effective working relationships.
• Exceptional attention to detail.
• Ability to learn and use a variety of simple to complex computer applications.
• Flexibility to change tasks quickly.

Job Duties:

• Daily management of ICT (Intelligent Capture of Transcripts) workflow queues, including error reporting and correction, customer service inquiries, and data collection to ensure efficient and timely processing of all incoming transcripts.
• Review test credit (AP, CLEP, IB, etc.) application to student record and articulation maintenance.
• Acts as an escalation point for issues and ensures proper procedures and communication protocols are followed.
• Utilize applications such as TES, Transferology, and uAchieve to maximize articulation rules, education, and application as well as maintain organization tables in EIS.
• and maintains documentation and provides training and information to staff, as needed, as it relates to ICT workflow and transfer articulation.
• Oversee quality assurance of transcripts processed, identify issues, troubleshoot, and find solutions to assist the Assistant Registrar in improving methods and systems for transcript processing.
• Coordinate processing of all incoming transcripts and related documents into and within the UNT imaging system (Perceptive Content).
• Completes all required training as assigned.
• Supervise student workers, including recruitment, training, daily tasks management and facilitate customer service best practices.

Physical Requirements:

• Communicating with others to exchange information.
• Sedentary work that primarily involves sitting/standing.

Environmental Hazards:

• No adverse environmental conditions expected.

Work Schedule:

Monday - Friday 8:00am - 5:00pm with some overtime

Driving University Vehicle:

No

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

Benefits:

For information regarding our Benefits, click here.

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.