IT Operations Analyst

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change...and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today!

Perks

• Parts Town Pride - check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered.

The Job at a Glance

The IT Operations Support Analyst (internally known as I Fix Everything) will manage and monitor the infrastructure ticket queue, addressing support requests and providing assistance for enterprise systems, networks, applications, and batch jobs. This role involves analyzing and resolving technical issues escalated from the helpdesk and security team. As part of a high-performing team, the Analyst will deliver top-tier IT services to the business and our customers. Excellent communication skills are essential, as the Analyst must effectively interact with both technical and non-technical audiences.

A Typical Day

• Address and resolve technical issues related to backend systems assigned through the ticketing system.
• Work through and resolve security-related tickets effectively.
• Perform daily, weekly, and monthly processes to ensure compliance requirements are met.
• Develop and refine incident processes to efficiently resolve problems.
• Monitor and respond to alerts using various monitoring tools and systems with a sense of urgency.
• Assist in the maintenance of server operating systems and infrastructure, ensuring patching and compliance standards are upheld.

To Land This Opportunity

• You have at least 3 years' experience in a technical support role, such as Help Desk, IT Remote Support, or Systems Operator.
• You demonstrate knowledge and working experience of servers, troubleshooting, and Windows Server operating systems.
• You have worked with VMware, Entra, Azure, Windows Servers, Active Directory and basic Networking topologies.
• You are fluent in English, an excellent communicator, and enjoy problem solving.
• You're a multi-tasking pro and love working on multiple tickets simultaneously and juggling priorities.
• You ideally have a Bachelor's or Associate's degree in Information Systems or Computer Sciences - or relevant work experience in a related field.
• You have understanding of IT Operations batch processing, monitoring devices and systems and change control procedures.

About Your Future Team

Our IT team's favorite pastimes include corny jokes, bowling, and good pizza. They like vehicles that go really fast, and coffee...a lot (they'll hear you out on whether Dunkin or Starbucks gets your vote).

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $65, 780.70 - 88,015.34 annually ($31.62 - $42.31 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.