Division Manager, Transmission and Distribution

The Division Manager, Transmission & Distribution directs the Transmission and Distribution services and activities of a regional geographic division and its staff to ensure, adequate, safe, reliable and timely electric service to all customers. Direct activities of staff and resources to accomplish Division goals and address strategies that enhance the company's image in the community and contributes to the overall profitability of the Business unit and the Company. Establish and communicate desired targets and results for regional geographic division and staff in key measurable areas of service reliability, cost management, regulatory compliance, customer service and satisfaction and environmental and safety performance. Provide appropriate leadership, guidance, training and support, enabling work environment to achieve the same.

- Bachelors' Degree in Business, Engineering, Science or related field, with a minimum of eight years' experience in Customer Service, or transmission distribution operations, construction or maintenance, or an equivalent combination of education and demonstrated experience.

- Minimum three (3) years proven leadership experience required.

Preferred Special Skills, Knowledge or Qualification:

• Working knowledge of engineering, operations, maintenance and construction practices.
• Proven success in establishing and maintaining favorable business and community relationships with community business and political leaders and with local municipalities.
• Position will require significant night and weekend coverage due to community support and operational needs.
• Significant travel required throughout Northeastern AZ and the Phoenix Valley.

1) Ensure the distribution system is operated and maintained to meet established criteria in a safe and efficient manner.

2) Set the strategic goals and manage the operational functions to meet profitability goals for a major regional geographic division of the Business.

3) Serve as representative leader of the Division, promoting the company's image in the community and building and maintaining solid relations with elected officials and business leaders.

4) Ensure the overall compliance with applicable regulatory requirements, including but not limited to WECC, NERC, FERC, ACC, OSHA, DOT and all other environmental and safety requirement.

5) Ensure facilities are designed and constructed to meet the criteria of safety, reliability and economics and that that customers receive prompt and courteous service within requested time frame. Ensure timely and accurate meter reading and billing.

6) Provide customers with convenient, cost-effective options for payments, service requests and inquiries.

7) Ensure retention of Key customers within a major regional geographic division by determining and meeting needs, achieving customer satisfaction CSI's and building loyalty.

8) Collaborate effectively with Marketing, Franchise, Community Relations and other departments to promote the company's key strategic initiatives, including but not limited to DSM, conservation, renewables, rate options, community involvement, etc., thereby enhancing customer satisfaction and loyalty.

9) Provide a work environment where employees are encouraged to participate and are motivated to contribute to the profitability of the company and maintain the favorable reputation of APS in the community.

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

Arizona Public Service is a smoke free workplace.