Software Support - Startup Specialist

At Interstates, we look for people who are collaborative, dependable, and built with integrity, because a career with us means you're joining our family. Interstates is growing and is seeking a Software Support Specialist to join our Software Development Team. The Software Support Specialist will be providing software support with a focus on custom built applications to meet the needs of Interstates' clients. If you are Software Support Specialist that focuses on SQL who wants to be a part of a world-class team, that is focused on making a difference and pursuing a better way, then check out the job posting below!

Who We Are

Thrive in a Values-Driven Environment

Our core values were engineered to build relationships that make a dierence in the lives of our teams, clients, and community. What do our values mean to you? * Dependability * Integrity * Trust * Quality * Family

Company Culture that Puts You First

We promote an environment of caring co-workers that treat each other like family. We vow to uphold excellent safety standards and foster supportive teams that put you and your family rst. At Interstates, this means:

* Being treated and valued as a person * Providing opportunities for education and personalized careers paths leading to professional growth * Having a exible schedule that allows you to balance your personal life with work * Receiving opportunities for team engagement through social gatherings * Supporting charities and the community with Interstates-sponsored events

What Drives Us

For seventy years, our people-centered approach has empowered us to navigate complex challenges and develop innovative solutions for our clients. Our 'why' gives us direction and motivation. It has guided us to where we are today. We are driven to provide opportunities for our people, make a dierence with our clients and communities, and pursue a better way.

While every day is a little unique, click here to check out a day in the life with Interstates.

Prosper at Interstates

What You'll Be Doing

• The Software Support Specialist provides support for custom-built applications tailored to meet client needs.
• Prepping instances and environments for solution deployments
• Traveling on-site to implement and support software and automation solutions for Interstates' customers.
• Keeping detailed notes and documentation on steps followed and work completed
• Communicating through support issues with clients via phone, e-mail, and chat.
• Following best practices and standards for issue processing.
• Providing after-hours support to clients.
• Translating customer requirements into setups and configurations within Interstates' customer environments.
• Delivering on-site training to Interstates' customers on our software solutions.
• Troubleshooting SQL databases and optimizing queries for performance.

Education and or Experience

• 2 or 4-year degree in computer science, software development, or related technical field or equivalent experience.
• Proficient in the SQL Programming language.
• Intermediate understanding of coding practices.

Preferred Skills

• Excellent written and verbal communication skills
• Willingness to learn new processes and skills quickly.
• Able to work independently as well as part of a team.
• Experience in the following (or closely related) technologies a plus.
• High level coding languages such as C#
• Able to remain adaptable and solutions-focused when managing competing priorities and time constraints.
• Demonstrated ability to proactively identify and take ownership of tasks without direct supervision, with examples of past contributions that led to process improvements, issue resolution, or customer satisfaction.
• SQL Server Reporting Services
• PLC
• HMI

Preferred skills or industry knowledge

• Value-add Ag such as: Ethanol, Seed Oil, Petfood
• Food & Bev
• Continuous Process

Benets You Can Depend On

In addition to highly competitive pay and quality benets, Interstates strives to oer opportunities for education and career development, empowering you to have a career that's built to last. Some of our benets include:

• Competitive pay
• Bonus incentives
• 401(k)
• Health, Vision, and Dental Insurance
• PTO and Holiday Pay
• Disability and Life Insurance
• Advancement Opportunities

Location and Travel

This position and individual must be located and based out of our Sioux Falls, SD, or Sioux Center, IA office and the amount of travel will vary according to business requirements (may be up to 25%). This is an in-person role not remote.

Interstates is an Equal Opportunity/AA Employer and provides a drug-free work environment.