HCA NAVIGATOR

HCA NAVIGATOR
Cinnaminson, NJ
Job ID 43231 Job Type Part Time
Shift Day
Specialty Warehouse/Supply Chain

Short Description

Appointment scheduling to patients PCP within 7 days or discharges. If patient has no PCP, assist with obtaining PCP and schedule appropriate appointment within set guidelines

Facilitate patient discharge from 24/7 Emergency Department by coordinating/scheduling follow-up appointments

Works closely with both primary care physicians and physicians in all specialty areas to coordinate patient's care plan for consultations, procedures, testing, surgeries or other services as ordered by the treating ED provider

Verify insurance coverage and demographic information

Collect and receipt patient payments

Responsible for retaining patients in the Cooper Health System whenever possible by scheduling directly in Centricity Business system, Central Scheduling, or calling physicians' offices directly

Schedule patients for appointments with community services when appropriate

Ability to work collaboratively with and communicate with multidisciplinary teams on behalf of the patient

Inform patients of billing policies and managed care referral and/or pre-authorization requirements

Assists patients and their families with obtaining referrals from PCP to needed specialist when needed

Provides support and counseling to patients and families as appropriate

Communicates with referring providers as appropriate to address patient and physician needs

Partners with patients, families, the interdisciplinary team and community resources to provide well coordinated, timely,and exemplary care

Serves as a resource for community resources

Track and report weekly on all scheduled services

Float to other ED Registration work areas, as needed, to assist with patient access to Cooper services

Position will cover all discharged patients on IP units, CDU, Urgent Care Centers, Cooper Camden ED, Salem ED, and other hospital based care areas as deemed in scope

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