New

Card Services Manager

OnPath Federal Credit Union
life insurance, sick time, 401(k)
United States, Louisiana, Metairie
3131 N. I-10 Service Rd. E. (Show on map)
Jul 09, 2025
At OnPath Credit Union, we share a passion for delivering exceptional service. Your primary role will involve building relationships with our members, offering personalized solutions and identifying opportunities to help them achieve financial success. If you thrive in an environment with team members who truly enjoy what they do and you are sales driven and motivated to succeed, then OnPath is the place for you! Voted eleven years in a row as one of the Top 40 Places to Work by the Times Picayune, we offer: Competitive Compensation Impressive Benefits Package including Medical, Dental, Life Insurance, and 401(K) Plan Paid Vacation, Wellness, Sick Time, and more! Interested? Become part of the OnPath team that believes exceptional service defines the core of who we are. We are looking for a Card Services Manager to join our team! The salary range for this position is $57,668.57 to $72,085.71 based on skills and experience. This position is classified as Hybrid. SCOPE: As a dedicated member of the OnPath FCU team, this role performs a variety of tasks that in partnership with the surrounding departments, provides cost effective financial services for the benefit of our members who are our primary focus. Our core values are what make us E.P.I.I.C. We are Empathetic to the vast situations and needs of our members and to each other. We are Passionate about the financial growth and success of our members. We are Innovative in our ideas and goals to remain at the top of our class in financial services. Our Integrity is not an option. We require our employees to be honest and have strong moral principles. We are Committed to our promise to be the best financial advocates for our members and the communities we serve. PRIMARY FUNCTIONS: The Card Services Manager oversees all digital functions performed by the Card Department, assists in resolution of difficult and/or complex situations, and performs evaluation of Card Support Associates. Ensures established policies, procedures, and legal requirements are followed. Coordinates activities, ensuring all subordinate areas of responsibility support Credit Union Objectives. Trains, directs, and appraises personnel. Ensures service are delivered professionally and efficiently. The Card Services Manager will assist employees and all appropriate internal credit union partners. Conducts daily business interactions and maintains constant alignment with OnPath's mission, culture, and core values. Encourages others to act with mission, culture, and core values in mind always. Demonstrates initiative and sound judgment in the absence of specific direction from management. Ensures value through decision making that supports credit union goals and interests. Passionately displays a desire to build rapport and expand relationships with all members both internally and externally. Stays informed on OnPath's products and services to provide the right recommendations to the right members at the right time. Promotes and maintains a positive image of the credit union to peers, members, and communities we serve. Major Duties and Responsibilities: Ensures staff is well-trained, effective, and utilized optimally. Provides leadership through clear objective setting, effective delegation, and open communication. Conducts meetings as needed to inform staff of policy, procedural, and legal updates. Discusses areas for improvement and identifies training needs. Develops and implements training programs, conducts training sessions, and facilitates cross-training where appropriate. Managers leave and time sheets and carries out performance appraisals as required and formulates and implements corrective actions when necessary. Developing short and long-term goals and plans. Keeps the SVP Operations informed of area operations and of any significant problems. Seeks to improve processes and effectiveness and ensure the integrity of department processes. Assist associates in solving complex account problems. Tracks individual employee progress and handles performance appraisals in a timely manner. Provides support and suggestions for employee improvement. Gives ongoing feedback and keeps complete, accurate, and legal documentation concerning employee performance. Handles corrective actions according to established policies and procedures. Ensures that Card processes are thoroughly documented. Completes required reports and records accurately and promptly. Maintains the privacy of member account information. Ensures the Credit Union's Quality reputation is maintained and projected. Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Executes established operational goals and ensures that corporate-wide plans are completed and supported. Responsible for keeping up to date on industry information, new products, enhancements, system changes, and compliance issues. Recommends process and/or procedure changes based on new or updated information. Maintains card plastic inventory and procedures, including plastic and supply ordering as well as monthly reconciliation with branch locations. Maintains dispute tracking, chargebacks and charge off data on a daily basis. Makes account adjustments and prepares required internal and vendor reports (charge off, production volume, etc) monthly and quarterly as needed. Experience: Two to five years of similar or related experience, including time spent in preparatory positions. Supervisory experience is required. Five to ten years of similar or related experience, including time spent in preparatory positions. Education/Certifications/Licenses: High school education or GED Interpersonal Skills A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers. Other Skills Strong decision-making skills, and high emotional intelligence is required. Proficiency in conflict resolution and effective delegation is essential. Exceptional time management and communication skills are vital, along with a commitment to fostering creativity, mentoring team members, and driving continuous improvement. Adaptability, customer focus, financial acumen, are also necessary for success in this role. ADA Physical Requirements Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including CRTs, typewriters, telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Working Conditions Must be able to routinely perform work indoors in a climate-controlled shared work area with minimal noise. Mental Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. Disclaimers Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OnPath FCU is an EOE/M/F/Disability/Veteran