Customer Development Representative

At Infoblox, every breakthrough begins with a bold "what if."
What if your ideas could ignite global innovation?
What if your curiosity could redefine the future?

We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it's like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we're looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold "what if" can take the world, your community, and your career.

Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running - and what we build is world-class: recognized as CybersecAsia's Best in Critical Infrastructure 2024 - evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every "what if" into "what's next".

In a world where you can be anything, Be Infoblox.

Customer Development Representative

We have an opportunity for a Customer Development Representative to join our team in Tacoma, reporting to the Manager of Customer Development - AMS. In this role, you will be responsible for managing your region to meet or exceed targets for maintenance and subscription renewals. You will engage with customer contacts at various stages of the customer lifecycle and act as a trusted partner, helping them achieve their business objectives using Infoblox products. You will collaborate closely with cross-functional teams, including Sales, Legal, Finance, Technical Support, Channel Partners, and customers-to expedite the sale and closure of all maintenance and subscription renewals. This position follows a hybrid work schedule, with in-office days on Tuesdays and Thursdays at our Tacoma location.

Be a Contributor - What You'll Do

• Analyze data collected during account reviews and meetings to create practical proposals, ensuring customer satisfaction, and surpassing monthly and annual sales targets
• Take charge of the timely generation of renewal quotes, validation, auditing, and comprehensive management of all aspects of maintenance and subscription renewals
• Facilitate overall relationships with clients, encouraging adoption of Infoblox products, ensuring retention, and aligning with customer goals to enhance organizational efficiency
• Develop a trusted advisor relationship with customers, identifying and addressing issues, and ensuring quick resolution by leveraging cross-functional teams
• Work closely with the Sales Account Team to support accounts, identifying opportunities for improving Infoblox services across functions, and developing upsell and cross-sell opportunities
• Utilize the RKO deck for a comprehensive assessment of customer needs, goals, and challenges, tailoring solutions to align with customer objectives
• Perform in-depth account analysis, preparing and conducting REVIVE sessions with the Account Team to identify areas for expansion, upsell, and refresh
• Deliver RKO presentations to the Technical Buyer, exploring expansion opportunities, assessing technology refresh appetite, and validating the perceived value of purchases
• Foster a collaborative atmosphere between the field and customer development organizations. Drive expansion and tech refresh initiatives in renewing accounts, optimizing field engagement
• Strive for a minimum IQRR of 90%, enhancing customer intimacy and understanding to drive FY24 renewal bookings without extensive field engagement

Be Prepared - What You Bring

• Minimum 1 year in Sales, Sales Operations, Account Management or related field. A bachelor's degree in a relevant area is also acceptable
• Previous experience in SaaS, service renewals, or a related area is preferred
• Strong analytical skills, excellent communication and interpersonal abilities, and proficiency in CRM software
• Detail-oriented, proactive, and able to work independently as well as part of a team
• Excellent organizational, consulting, project management, and time management skills
• Understanding of SaaS applications, deployments, and migration to cloud services is a plus
• Customer service, analytics, reporting and CRM experience
• Bachelor's degree in business, marketing, finance or analytics preferred

Be Successful - Your Path

First 90 Days: Immerse in our culture, connect with mentors, and map the systems and stakeholders that rely on your work.

Six Months: Deliver a signature win: ship a feature, close a marquee deal, launch a campaign, or roll out a game-changing process.

One Year: Own your domain, mentor the next newcomer, and steer our roadmap with data-driven ideas.

Belong- Your Community

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you'll grow and belong here.

Be Rewarded - Benefits That Help You Grow, Thrive, Belong

• Comprehensive health coverage, generous PTO, and flexible work options
• Learning opportunities, career-mobility programs, and leadership workshops
• Sixteen paid volunteer hours each year, global employee resource groups, and a "No Jerks" policy that keeps collaboration healthy
• Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations
• Charitable Giving Program supported by Company Match
• We practice pay transparency and reward performance. Offers reflect role location, internal equity, experience, skills, education, and certifications. Base salary for this position: $55,900 - 81,100 plus bonus or commission.

Ready to Be the Difference?

Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis

#LI-HH1

#LI-Hybrid