Logistics Support Coordinator

SUMMARY

Logistics Support Coordinator is key to ensuring the smooth and efficient operation of the returns management process. This role involves managing interactions with internal and external customers and carriers, ensuring seamless communication and service. The Logistics Support Specialist will assist with order entry, routing return shipments, scheduling appointments, and supporting daily operational tasks across multiple areas, including customer service, dispatch, tracking/tracing, and asset fleet management. You will be essential in handling return logistics, scheduling, and streamlining processes, particularly during spikes in demand, while maintaining high service standards and operational efficiency.

PRIMARY DUTIES AND RESPONSIBILITIES

• Ensure accurate data entry in both internal and external technology management systems to assist with forecasting and troubleshooting.
• Coordinating return freight and logistics to support customer fleets & service centers.
• Operational ownership of the returns management process for multi-use packaging fleets.
• Develop relationships and support commercial agreements and negotiations with logistics partners.
• Verify and approve invoices aligned to negotiated commercial agreements; troubleshoot and escalate as required.
• Work closely with Customer Services and Network Partners to meet all customer expectations.
• Generate and analyze return forecasts to support service center operations.
• Prepare monthly transactions and KPI reports.
• Adhering to the company policies and procedures specified in the Employee Handbook and/or relevant employment agreements. Complying with safety protocols and practices related to the job.
• Flexibility to support the services logistics team directly from time to time.
• Perform additional duties as assigned.

JOB REQUIREMENTS

• Understanding of logistics & supply chain (primarily domestic transport)
• Practical experience of MS Office, particularly Excel.
• Knowledge of SAP would be advantageous.
• This position would suit someone who is naturally curious and enjoys problem solving.

• Minimum of 1-2 years experience in logistics planning and coordination or relevant qualifications.
• Languages advantgeous.

ADDITIONAL INFORMATION

• Actively supports and complies with Peli's objectives, guidelines and commitment to Quality and Safety, with an emphasis on continual improvement.
• Must be able to interact effectively and cooperatively with employees at all levels.
• Must have the ability to complete assignments within the timeframe specified by the Manager.
• Must be flexible regarding working hours.
• Must be able to operate in a fast-paced environment and handle multiple projects simultaneously.
• We encourage applications from logistics and supply chain graduates who are looking for a logistics career entry point.

Compensation & Benefits:
Our compensation reflects the cost of labor across severalU.S. geographic markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The annual U.S. pay range for this positionis listed below. Paywithin this range varies by work locationand may also depend on your qualifications, job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. We also offer a comprehensive package of benefits, including paid time off, 10 paid holidays per year, medical/dental/vision insurance, company-paid life and disability plans, and matching 401k to eligible employees.
Pelican Products, Inc. is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.